Customer Project Manager - Milano, Italia - NCR

NCR
NCR
Azienda verificata
Milano, Italia

2 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

TITLE:
Customer Project Manager (CPM)


LOCATION:
Milan, Italy / Belgrade, Serbia

& KEY AREAS OF RESPONSIBILITY:


  • Acts as the single point of contact for all order fulfillment issues after order submission; Acts as single point of contact for all installation related activities including logistics and order fulfillment issues
  • Interfaces with the Scheduling Team to address supplier and delivery exceptions that may interfere with the ontime or complete delivery of all hardware and software products associated with a customer order; Updating the Schedule Arrival Date Promise Date to reflect the supplier committed ship date as necessary; Maintains accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery
  • Manage orders in AnaPlan and work to improve ongoing On Tim in Full (OTIF) Metric.
  • Daily revenue review and maintenance of Predicted Revenue Month (PRM) and Revenue Outlook.
  • Acts as the single point of contact for customers, both internal and external, to deliver as per customer request date, to ensure customer's needs are met.
  • Processes and coordinates order changes or shifts in customer requirements such as cancellations, addons, product substitutions, delivery address changes, quantity changes, and desired receipt date (DRD) adjustments; Communicate changes to all down stream processes and monitor impacts
  • Communicates changes as necessary and monitors impact; Escalates, as appropriate, any issue that may impact expected revenue recognition
  • Maintains the rollout schedule and documents deviations, escalating as appropriate
  • Coordinates with WCS to schedule Customer Engineer (CE) activity and ensures that installation is complete to the customer's satisfaction
  • Monitors inventory levels and staging activity to assure material will be available to meet customer delivery requirements
  • Ensures all order lines are invoice eligible in line with revenue recognition targets
  • Own revenue attainment by ensuring revenue trigger made according to contractual terms without any audit exposure
  • Understand Corporate Revenue Recognition Policy and invoice and record revenue according to this.
  • Active support of the regional inventory management team including participation in inventory/ asset review meetings and management meetings
  • Balance delivery expectations with delivery capabilities
  • Strives to delight customers with existing and innovative techniques
  • Drive reactive escalation events that cause a work order to exceed contractual response or resolve time; Analyze defects and implement solutions
  • Follow global processes and procedures utilizing call management tools and or improvisation
  • Proactive engagement with Account Support
  • Help develop delivery models that take into account geographical constraints that effect cost and turn around times
  • Execute continuous improvement on quality and compliance to processes
  • Enters and maintains product sourcing rules and assignment sets, item pricing, and related data
  • Works on a diverse scope, which requires analysis within general defined practices
  • Monitors inventory levels to assure material will be available to meet customer delivery requirements
  • Provides end user help desk support while meeting/exceeding ERP support Standard
  • Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately

Qualifications:

  • Must be fluent in Italian language, written and spoken
  • Higher education would be considered a plus
  • Excellent soft skills, team player
  • Proactive cando attitude
  • Ability to handle increased workload during peak periods.
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