Event Sales Coordinator - Roma, Italia - Marriott International, Inc

Marriott International, Inc

Azienda verificata

Roma, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

N. Posizione

Categoria la Posizione Sales & Marketing

Sede The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPA

Tipologia Full-Time

Lavora da remoto? N

Trasferimento? N

Tipo posizione Non-Management

***Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Policies and Procedures:

Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.

Guest Relations:

Address guests' service needs in a professional, positive, and timely manner.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Thank guests with genuine appreciation and provide a fond farewell.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Speak to guests and coworkers using clear, appropriate and professional language.

Communication:

Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Talk with and listen to other employees to effectively exchange information

Working with Others:

Support all coworkers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals

Sales:

Process management from the group/event request receipt until the execution of the contract and receipt of initial deposit
Qualify RFPs
Manage RFPs received via group enquiries websites such as Starcite, Cvent, HPN (and similar) and update these systems in a timely manner according to Company policy
Control of availability of rooms and meetings spaces
Bid proposal and reservation management, timely Clients follow up
Effective Negotiation skill using sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
Site Inspections
Contract preparation and execution
Deposits schedule

Data Management

Accurately insert all Groups/Events Opportunities in Opera S&C, and keep the business blocks/forecasts updated in real time
Create applicable rate code and market codes
Produce requested reports upon request
Ensure Opera and One Source systems are kept clean, balanced and efficient
According to Rev Mgr indications, ensure all Groups/Events Opportunities are analyzed through Marriott systems

Revenue Management

Set applicable rates to various RFP according to strategy received
Promote Upselling in each occasion
Support Active Sales team, Event Sales Team and Event Operations Team to reach common goals
Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dal