Salesforce Administrator and Platform Specialist - Milano, Italia - MET Group

MET Group

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Company Description

MET Group is an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets.

MET Group is represented in 15 countries: Austria, Bulgaria, Croatia, France, Germany, Hungary, Italy, Romania, Serbia, Singapore, Slovakia, Spain, Switzerland, Turkey and Ukraine.

MET Group **is present in 30 national gas markets and 39 international trading hubs. The Group has a significant end-consumer presence in Croatia, Italy, Hungary, Romania, Slovakia, and Spain.

MET Group **has 950+ permanent staff. The company is owned 90% by MET employees and 10% by Keppel Infrastructure, a wholly owned subsidiary of Keppel Corporation *.

Job Description:

You will be member of the Group IT team / competence center and based in Milan working together with colleagues in multiple locations.

Role summary:

Own user management and data integrity for a multi-country Salesforce solution, ensure compliance with business needs / IT policies, build dashboards / operation reports to support critical decision making, resolve technical and functional incidents, implement continuous improvement changes, collaborate with internal / external partners to keep the platform healthy and sustainable, ensure that the platform is used effectively and efficiently.

Essential responsibilities:

Engage and work with functional / technical stakeholders to help defining Salesforce business requirements and implement changes accordingly by customizing the tool.
Own user awareness, maintain companyspecific knowledge documents, train new employees on platform operations, explore existing / upcoming product features and propose process / functional / technical improvements to leverage capabilities.
Handle incident / change / service requests in the company standard ticketing system, keep support metrics within target levels, communicate user updates, eliminate recurring issues.
Proactively own system maintenance tasks (e.g., security reviews, optimizations, healthchecks), followthrough on agreed improvement actions, propose automation opportunities.

Qualifications:

3+ years' handson, indepth experience in implementing / supporting medium+ complexity Salesforce environments, including postgolive stabilization and operationalization.
Bachelor's Degree in Computer Science / IT Application Engineering or an equivalent industry proficiency with practical domain knowledge.
Fluency in English, practical experience with virtual teamwork and crosscountry collaboration in an international / multicultural business environment
Reliability, thoroughness, analytical thinking, strong problemsolving skills, results focused.
Proven track record in ticketbased support processes, change management, governance.

Additional Information