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    POMELLATO CRM Manager EMEA - Milan, Italia - Pomellato

    Pomellato
    Pomellato Milan, Italia

    4 giorni fa

    Default job background
    A tempo pieno
    Descrizione

    Description

    Our Mission

    We are currently in search of a skilled and seasoned CRM Manager to join our vibrant EMEA team based in Milan. The chosen candidate will hold a crucial role in overseeing our Customer Relationship Management (CRM) system for retail operations throughout Europe. Their main responsibilities will include devising and implementing strategies to enrich customer engagement, loyalty, and retention.

    Your Opportunity

    • Develop and implement CRM strategies to boost customer acquisition, retention, and loyalty.
    • Use CRM software to segment customer databases and target specific customer segments with personalized marketing campaigns.
    • Analyze customer data to pinpoint trends, preferences, and opportunities for tailored marketing efforts.
    • Collaborate with various teams like Marketing, Sales, and Retail Operations to coordinate CRM endeavors with business goals.
    • Create and put in place customer loyalty programs to encourage repeat purchases and cultivate lasting customer relationships.
    • Track and assess the performance of CRM projects, using key performance indicators (KPIs) to gauge success and pinpoint areas for enhancement.
    • Ensure adherence to data protection regulations and top practices in customer data management.
    • Deliver regular reports and insights to top management regarding CRM performance and customer patterns.
    • Stay informed about industry trends, best practices, and emerging CRM technologies to drive innovation and ongoing development.

    Who You Are

    • Hold a Master's degree in Marketing, Business Administration, or a relevant field.
    • Demonstrate a minimum of 5 years of experience in CRM management, preferably in the high-end retail sector.
    • Proficient in CRM tools like Salesforce, Microsoft Dynamics, or SAP CRM.
    • Possess strong analytical abilities to interpret intricate data and draw actionable conclusions.
    • Excellent communication and interpersonal skills, with a talent for effective team collaboration.
    • Strategic thinker with a focus on results and a dedication to providing exceptional customer experiences.
    • Must be fluent in English and Italian; knowledge of additional languages is advantageous.
    • Previous experience in overseeing customer loyalty programs is highly valued.

    Job Type

    Regular

    Start Date

    Schedule

    Full time

    Organization

    POMELLATO S.P.A.
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