Logistics Customer Service E-commerce Analyst - Sedico, Italia - Operations OO

Operations OO

Azienda verificata

Sedico, Italia

2 giorni fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry. _
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cuttingedge processing methods. Every day we impact the lives of millions by changing the way people see the world._

ENVISION YOUR FUTURE JOB

We are looking for a Logistics Customer Service E-commerce Analyst to join our team of experts and support our Logistics Customer Service team.

As a member of our Logistics Customer Service team, you will be responsible for a dual role involving data analysis and logistics customer service activities.

This position requires a strong analytical mindset, excellent communication skills, and the ability to multitask effectively.

The main focus of the role is to support our ecom operations team by analyzing data, identifying trends and insights useful for operational improvements.

As part of the ecom logistics customer service team, you will provide accurate and timely information regarding shipment status and any other logistics-related queries.

These will be your major responsibilities:

To monitor real time the SAP tables on RTTF to identify anomalies
To develop reports to help focus attention on critical KPI's and logistics service levels
To develop and improve policies and processes and train employees accordingly
To work closely with internal stakeholders and external business partners
Escalation analysis and tickets management
To maintain reports daily for orders monitoring and weekly analysis.

PORTRAIT OF A PERFECT CANDIDATE
Each and every one of us lives, breathes and shapes the success of the company.

You know you are a Luxottican when you recognize yourself in our 4 characteristics (imaginative, passionate, entrepreneurial, simple and fast) and:

You do not see problems, you just see solutions
You love challenges and you take your responsibility seriously
You got a Degree in Economics
You have at least 1 year of experience in complex business contexts and large organizations
You have strong problem solving skills
You have solid experience with Microsoft Office software packages, especially Excel, SAP a plus
You have solid experience in analysis instruments
You have knowledge of research practices and reporting capabilities
You are fluent in Italian and English (French is a nice to have)
Willingness to relocate to Belluno

WHAT ELSE DO YOU NEED TO KNOW?

In EssilorLuxottica you have the feeling of being part of a "success story", no matter where you work in the Luxottica world, you can really make an impact.

Are you ready for this challenge?

If yes, we are waiting for you.