Permanent Desktop Support Engineer - Turin - Sharp Brains

    Sharp Brains
    Sharp Brains Turin

    22 ore fa

    Descrizione

    • 2-4 years of experience in Onsite support
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    • Knowledge and experience on windows 7 OS
    • Manage Desktop Devices (hardware, software and connectivity) incidents
    through to resolution.

    • Manage IMAC and desk side support services.
    • Manage hard and soft break fix services for laptops and desktops.
    • Provide standard and approved hardware and software (operating systems
    and standard office applications) support and maintenance on Desktop (Field
    Users) Devices for their entire lifecycle (including the remote management of
    Desktop Devices using appropriate tools).

    • Support, Manage, Optimize and Maintain the configuration and installation of
    the Desktop, to include, but not limited to, patch updates, hardware
    replacements, with spares provided by vendor.

    • Experience with Service management tool – ex – Service now
    • Should have good expertise on EUC tools, remote support tools, MS office
    and outlook.

    • Preferable to have a good understanding of Lync, VPN, and mobile device
    support.

    • Analyze Service Desk calls for Desktop Devices and incident data to identify
    and advice Customer of any potential user training requirement and
    automation.

    • Ensure that each Desktop Device is installed with the appropriate Desktop
    image.

    • Manage Desktop Devices (hardware and software) incidents through to
    resolution.

    • Monitor security profiles and anti-virus software on all Desktop Devices and
    take appropriate action in the event of non-compliance with security
    requirements

    • Provide VIP support for Desk side issues per contract and be point of contact
    at the site for all IT related issues if no other IT support team unavailable like
    for MI calls. xivgfpx

    • Should be aware of ITIL process of Incident, Change, Problem, Service
    Request and related activities like spare and buffer stock management

    • Good to have – knowledge in AD and smart hands and feet support.
    • Good to have – knowledge and experience of supporting MAC devices and

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