Customer Support Specialist - Provincia di Bergamo, Lombardia, Italia - Yara

Yara

Azienda verificata

Provincia di Bergamo, Lombardia, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Date posted:
Mar 23, 2023- Location: Varna, BG- Job Function: Strategy & Business Development- Job Type: Temporary- Job Requisition ID: 15287
Customer Support Specialist - Bulgaria:

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit:

Yara aims to grow nature positive food future and is leading the development of sustainable agriculture and digital tools to contribute to solving global agricultural challenges.

We have a worldwide presence with sales teams in ~150 countries and around 17,000 employees.

Drawing on over a century of crop nutrition experience, Yara established the Digital Ag Solutions (DAS) unit 4 years ago to explore how technology could be used to impact farmer livelihoods and productivity.

Today, DAS has built products for smallholder and professional farmers, retailers and other farming ecosystem stakeholders across Asia, Africa, the Americas and Europe.

In the next phase central enablement platforms will be delivered for Regional Digital Teams to develop all end-to-end customer journeys from incubation, solution development to commercial scale up.

In Region Europe we are building a team of engineers, data scientists, researchers and designers to achieve Yara's goal to responsibly feed the world and protect the planet.

Join us in building new digital products and services to create value for stakeholders across the agricultural ecosystem in Europe.

Responsibilities:

Core Responsibilities

Understand multiple products and have expert level knowledge to solve customers' problems and questions.
Leverage your experience in agronomy to help us active and maintain best in class customer satisfaction levels for resolution of tickets.
Support customer requests via our ticketing system and categorize appropriately allowing recommendations to be made on potential process improvement opportunities
Support our team in meeting target Service Level Agreements for our customers.
Manage multiple customer queries at once in a timely and organized manner.
Keep up with product releases and feature updates/changes etc.

Regional Responsibilities

Work as the face of Customer Operations in your region and be the touch point for the markets.
Reporting line into our Digital Farming Solutions hub in Berlin with a dotted line report with your local market to ensure alignment between local activities and Customer Operations function.
Align with internal teams including Incubation Lead, Escalation Management and Product team ensuring regional feedback is represented.

Profile:

Understanding and experience of agriculture, farming, and precision agriculture.
Exceptional written and spoken Bulgarian and English language skills. Romanian or any other European language skill is a plus.
At least 2 years of experience in a customer facing role
Proven track record of high achievement against SLA goals and metrics
Ability to solve complex customer problems and act as a single point of contact for the customer.
Experience with Zendesk, Salesforce or similar ticketing systems.
Relevant University degree.

Additional Information:

To directly impact on products that provide real value to farmers and industries based on an honest business model
To work on sustainable solutions that benefit humankind and the environment
Very competitive remuneration and an unlimited work contract
A flexible yet stable environment in the newly founded digital unit of a global company
Flexible working hours, working from home/remote option
Support for personal development, training, conferences, and continuous learning
Commitment to using new approaches, technologies, and frameworks
To choose your own preferred MacOS hardware

Contact details:

Padelis Kollias

Talent Acquisition Manager

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.

We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do.

To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.

Job Segment:
Sustainable Agriculture, Agricultural, Scientific, Equity, Business Process, Agriculture, Engineering, Finance, Management