Specialista Supporto Clienti - Marcianise, Italia - Tesla

Tesla

Azienda verificata

Marcianise, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

What to Expect

As a Customer Experience Specialist at Tesla, you will be responsible for providing a welcoming and superior experience to our customers who are collecting their new Tesla. You will be part of the frontofhouse team who supports sales and delivery activities, specifically acting as a delivery handover expert who can answer any questions that our customers may have about their new car. At Tesla, we believe that every customer deserves a frictionless and exceptional experience with their Tesla vehicle, your primary focus will be on providing an exceptional customer experience, ensuring that each customer feels valued, heard, and supported.

You are driven by the mission of Tesla to accelerate the world's transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

What You'll Do

Greet and welcome customers as they enter the showroom, providing a positive and memorable first impression
Assist with the delivery process, including showing customers to their vehicle and providing a final checkout experience
Provide customers with a product orientation, highlighting key features and providing guidance on how to operate the vehicle and use its various features ahead of driving away in their new car
Verify and confirm all required documents are present and in order prior to delivery
Conduct predelivery inspections to ensure each vehicle meets Tesla's high standards for quality
Act as a point of contact for postsale inquiries, providing assistance and support as required
Liaise with the delivery team, ensuring that customers are kept uptodate on their vehicle's progress and receive regular updates on delivery timelines
Where necessary be on hand to support the facilitation of test drives, highlighting the vehicle's capabilities, safety features, and performance characteristics
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values

What You'll Bring

Excellent interpersonal skills with a natural ability to build rapport and engage with customers

Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions

Ability to communicate information in an easy-to-understand manner

Proven track record of delivering excellent customer experiences

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Flexibility to work on weekends and evenings as required

Fluent in English and Italian

A passion for Tesla's mission to accelerate the world's transition to sustainable energy