Technical Support Specialists - Lazio, Italia - Confidenziale

Confidenziale

Azienda verificata

Lazio, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Categoria:

Healthcare / PharmaceuticalLuogo di lavoro:
Verona e provinciaTechnical Support Specialists - Verona
Scope
Provide remote support to customers experiencing technical issues hardware or workflows or software related issues for the full DS equipment portfolio with focus on digital range CADCAM/CBCT/IOSProvide customer witConfidenzialehnical and/or educational information for DS equipment portfolios CADCAM/DI & ImagingProvide escalation Corporate Technical Team or resolution route Dealer Partners for customerConfidenzialedealers & third parties on customer issues and/or required follow upKey responsabilities
Bethe1stpointofcontactfor remotesupporttasksincluding
Issue assessment obtain customer issue and identify faulty componenttroubleshoot digital issues incl.

Documentation and carry out customer consultation phone and Teamviewerassess technical installation feasibility & provide customer consultationCapture technical and customer information in Siroforce ticketing toolsAble to analyze and identify and resolve if remote customer problemsAble to implement Confidenzialesteps needed to resolve issues Software support, Technical engineer,Dealer partnerFollow Confidenzialeon customer resolved issuesMaintain library of technical information incl.

Confidenzialeg/creating trees as part of the continuous improvement processAdvise customer/wholesalers of spare parts to orderAdvise C/S of spare parts to order for field engineersRequisiti:

Education:

DegreeYears and type of experience:
Several years of call center / customer facing experience
Previous experience in Technical Sales Support / Customer Service background or similar
Good understanding of clinical workflows in practices
Experience with digital equipment, CADCAM technology preferred
Experience in dealing with customers
Product and industry knowledge
Ability to provide technical and customer service support
Exent Confidenzialenguage skills + optional English spoken & written

Required Computer Skills:
Contact Management Systems and Applications Order Processing Systems Microsoft Office:
, Exand PowerPoint
Remote PC support software e. G. Teamviewer