Field Service Coordinator - Genova, Italia - Wärtsilä
Descrizione
Field Service Coordinator:
Field Service Coordinator
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future.
With the world's widest portfolio and service network, we - Wärtsilians - deliver efficient, safe, and sustainable integrated products and solutions to enhance the business of our customers.
The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world's most efficient mode of transportation and that approximately 90% of world trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.
Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers.
We are looking for a
Field Service Coordinator
Propulsion with a main responsibility in managing full lifecycle support from project start to completion, acting as key in providing an efficient and reliable service, maintenance, and repair.
Your role and responsibilities
As a
Field Service Coordinator your work will focus on these responsibilities:
- Responsible for the successful coordination relating to Propulsion activities.
- Ensure that the work is executed according to Wärtsilä QSHE guidelines and customer site procedures.
- Lead and coordinate complex Field Service activities, including personnel, spare parts, costs, and delivery time.
- Diary management and coordination of field service personnel; matching available skilled personnel to jobs.
- Take responsibility for briefing and debriefing of the engineers before and after the jobs.
- Liaising with customers to coordinate detailed schedules, parts, tools, authorizations, and permits, and to formalize service bookings.
- Coordinate personnel when they are assigned on a work order.
- Service followup; ensuring customer satisfaction and obtaining feedback, maintaining service record files and KPI's.
- Act as contact person for the customer during the work order.
- Manage all jobs in SAP and CRM (Service Workforce) from an administrative standpoint.
- Followup and report the status of the work order to customer or relevant internal stakeholders.
- Collection of costs and preparation of all documentation to process the invoice.
- Identify and implement improvements through cost efficient means.
Requirements for the position
- Safetyfirst mindset.
- Technical education with recognized qualifications, subsequent work and relevant vocational qualifications beneficial.
- Recognized Engineering qualification, or equivalent experience.
- Excellent customer understanding and empathy, combined with a strong commitment to delivering excellent customer service.
- Excellent organizational skills.
- Understanding of fundamental financial aspects such as cost, margin, revenue, & rework.
- Proficiency with standard MS tools.
- Ability to work under pressure.
- Fluent in English.
- A technical propulsion background, preferably within a service position is desirable but not essential.
- Experience with SAP would be an advantage.
- Ability to provide monthly forecast based on operations orderbook.
- Excellent communication skills and welldeveloped cultural awareness and sensitivity.
- Ability to solve problems effectively.
- Structured, good attention to detail and selfmotivated.
- Team working skills and the ability to adjust and replan in dynamic situations.
Why you and us?
You are valued - as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.
Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities - so you can develop beyond your potential.
You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.
Contact & next steps
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
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