- Handle customer inquiries regarding ride-sharing services, app functionality and related queries via phone, email and chat in Italian.
- Provide guidance on ride bookings, payment processing and cancellation policies.
- Assist customers in resolving any service-related issues or complaints efficiently.
- Fluency in Italian (both written and spoken) with proficiency in English a plus
- Prior experience in customer service preferably within the transportation industry
Italian Speaking Customer Service for Ride-Sharing Platform - Agrigento - Mercier Consultancy
Descrizione
Customer Service Representative - Italian Speaking
We are seeking an experienced Customer Service Representative who is fluent in Italian to join our team at Mercier Consultancy. The successful candidate will be responsible for providing exceptional customer support to ride-sharing customers, navigating their experiences and communicating effectively.
The ideal candidate will have: