Emea Vice President Customer Success Kubix Link - Milano, Italia - Aims International Italia S.R.L.

Descrizione

Lectra , a major player in the fashion, automotive and furniture markets, contributes actively to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies; by enabling industrial intelligence solutions, thus facilitating the digital transformation of their customers.

Continuously seeking tech enthusiasts to join its ranks, Lectra boasts over 50 years of industry experience and maintains a presence in more than 100 countries worldwide.

With a workforce of 3,000 individuals driven by innovation and united by passion, Lectra offers a unique journey for those ready to shape the future of technology together.

To support its growth and expansion phase, the company is seeking a Manager to fill the role of:
Main responsibilities The position is based in Milan and reports to the President of the EMEA region.

The primary function is to manage the Customer Success team responsible for the Enterprise Solutions projects, in the EMEA region.

The team, responsible for the full delivery cycle, consists in several reports and individuals working across the region and organized as followed:

• Projects managers and consulting teams for the delivery;
• Expertise Center for the support;
• Customer Success Managers for nurturing the accounts;

DUTIES AND RESPONSIBILITIES:

• Set a new organization at EMEA level which gather all professional working on Enterprise solution projects (Kubix Link);
• Standardize and harmonized practices within the region;
• Optimize the synergies and the allocation of the team in a way that maximizes billability and improves performance and profitability;
• Manage, motivate, engage and retain the team; create a positive and supportive team culture, recognize and reward individual and team achievements, and foster open communication and collaboration;
• Provide guidance, coaching and support to the team to help them improve their skills and achieve their goals;
• Monitor the activities of the team, both in terms of quality and quantity and the execution of the projects by tracking metrics and KPIs, providing feedback and support and ensuring the activities are aligned with the priorities;
• Ensure an effective supervision and support to maximize the chances of success of the projects, by adjusting the resources, supporting the negotiation with the customers, and coordinating with other departments (Sales, Presales and Marketing) to address any customer issues or concerns.

Candidate profile Master in Business, Management, Engineering, etc.; Minimum of 10 years of experience and a proven track record in managing Customer Success or projects delivery teams preferably in Saas sector (ERP, CRM, PLM, Supply Chain, etc.) At least 5 years of experience with a SW integrator or a consulting firm; Strong communicator, with the ability to motivate and inspire its team, and collaborate across functions and cultures; Be comfortable with strategic thinking, able to think creatively and laterally, and challenge the status quo; Its resilience enables he/she to cope well with setbacks and pressure, and productively handle resistance.

With a 'can do' attitude, execution capacity and tenacity to see things through have been key attributes to the success of the position so far; Fluent in English and Italian; French, Spanish or German is a plus.

Location The position is based in Milan, there will be 30% of travel to customer sites in EMEA.

Lectra , a major player in the fashion, automotive and furniture markets, contributes actively to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies; by enabling industrial intelligence solutions, thus facilitating the digital transformation of their customers.

Continuously seeking tech enthusiasts to join its ranks, Lectra boasts over 50 years of industry experience and maintains a presence in more than 100 countries worldwide.

With a workforce of 3,000 individuals driven by innovation and united by passion, Lectra offers a unique journey for those ready to shape the future of technology together.

To support its growth and expansion phase, the company is seeking a Manager to fill the role of:

EMEA VICE PRESIDENT CUSTOMER SUCCESS KUBIX LINK Main responsibilities The position is based in Milan and reports to the President of the EMEA region.

The primary function is to manage the Customer Success team responsible for the Enterprise Solutions projects, in the EMEA region.

The team, responsible for the full delivery cycle, consists in several reports and individuals working across the region and organized as followed:

• Projects managers and consulting teams for the delivery;
• Expertise Center for the support;
• Customer Success Managers for nurturing the accounts;

DUTIES AND RESPONSIBILITIES:

• Set a new organization at EMEA level which gather all professional working on Enterprise solution projects (Kubix Link);
• Standardize and harmonized practices within the region;
• Optimize the synergies and the allocation of the team in a way that maximizes billability and improves performance and profitability;
• Manage, motivate, engage and retain the team; create a positive and supportive team culture, recognize and reward individual and team achievements, and foster open communication and collaboration;
• Provide guidance, coaching and support to the team to help them improve their skills and achieve their goals;
• Monitor the activities of the team, both in terms of quality and quantity and the execution of the projects by tracking metrics and KPIs, providing feedback and support and ensuring the activities are aligned with the priorities;
• Ensure an effective supervision and support to maximize the chances of success of the projects, by adjusting the resources, supporting the negotiation with the customers, and coordinating with other departments (Sales, Presales and Marketing) to address any customer issues or concerns.

Candidate profile Master in Business, Management, Engineering, etc.; Minimum of 10 years of experience and a proven track record in managing Customer Success or projects delivery teams preferably in Saas sector (ERP, CRM, PLM, Supply Chain, etc.) At least 5 years of experience with a SW integrator or a consulting firm; Strong communicator, with the ability to motivate and inspire its team, and collaborate across functions and cultures; Be comfortable with strategic thinking, able to think creatively and laterally, and challenge the status quo; Its resilience enables he/she to cope well with setbacks and pressure, and productively handle resistance.

With a 'can do' attitude, execution capacity and tenacity to see things through have been key attributes to the success of the position so far; Fluent in English and Italian; French, Spanish or German is a plus.

Location The position is based in Milan, there will be 30% of travel to customer sites in EMEA. Download our app AIMS Italia and apply with a click