Omni-channel Operations Associate Eume - Milano, Italia - Tory Burch
Descrizione
JOB SUMMARY
The Omni Channel Operations Associate EUME will report and work closely with the Senior Director, Ecommerce EUME and Ecommerce Team ensuring best-in-class operations and customer experience across our digital channels.
RESPONSIBILITIES
- Work with third digital party vendors, taking ownership of accounting, catalogue management, postpurchase operations, and aligning with key business partners (Retail, Planning & Merchandising).
- Operational support for all EU omnichannel websites.
- Investigate payment and fraud management through external vendors.
- Manage all order fulfillments (investigating failed orders, logistic issues, delays, etc.) liaising with our EU Distribution Centers as well as with Stores
- Management and analysis of ecommerce returns.
- Partnering with Retail Operations, Logistics, IT, Planning, and Service Client, to confidently troubleshoot any operational issues, and escalate where needed.
- Support the team in the launch of digital products, collaborating with all relevant stakeholders
- Working crossfunctionally with HQ on global projects in the growth of the EU region.
- Support the Ecommerce team and achieve trading metrics.
- Regular reporting to team members and the wider business on ecommerce activities and challenges.
- Key point of contact with internal and external Service Clients
- Build valuable relationships with regional and HQ stakeholders
Disability Accommodation
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