Housekeeper Villa San Michele, a Hotel - Firenze, Italia - Belmond

Belmond

Azienda verificata

Firenze, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

At Belmond, we are looking for a leader who has a natural flair for 5-star hospitality and a strong commitment to excellence.

If you are detail oriented and possess leadership skills to oversee the operations of a housekeeping department, this is the job for you.

Our Housekeeper is responsible for managing both housekeeping and laundry departments while ensuring the alignment with Belmond and LQA service standards.

The position requires the ability to effectively interact with department heads, guests, employees in an efficient, constructive and positive manner.

Attitude is just as important as knowledge.
Responds directly to the Executive housekeeper.

Main duties & responsibilities:

Manage the organization and the development of the Housekeeping department in accordance with Belmond's standards and procedures;
Manage and organize inventories and requisition of linen, uniforms and all the goods and equipment used within Housekeeping;
Responsible for excellence in Housekeeping and Laundry;
Responsible for cost control and budget compliance on a daily basis;
Responsible for continuous research of new suppliers and service providers in order to retain costs within budgetary figures and improve quality standards;
Responsible for daily communication within the department as well as other departments, especially Front Office and Maintenance, to ensure a seamless experience to our guests;
Responsible for the supervision and décor of staff accommodation, lockers and back of the house;
Responsible for the selection, development and performance appraisal of the Housekeeping department;
Responsible for communicating with guests and taking care of their special requests concerning housekeeping and laundry.

Requirements:

Competencies required:

Communication skills:

As one of the leaders of the Belmond, The Housekeeper communicates clearly and in an appropriate manner (both verbally and non-verbally) to ensure the smooth-running and consistency in Housekeeping and Laundry teams,, the business and Belmond.

Shares information across the business in a timely manner to inform better decisions.

Emotional intelligence:
shows the ability to be aware of, control and express one's emotions and to handle interpersonal relationships. Uses emotional skills to identify problems and resolves them. Takes on challenges willingly in a confident manner. Seeks feedback about own performance to enhance self-awareness.

Collaboration:
has a positive influence, provides assistance and shares information whilst showing respect. Is a role model for working collaboratively across the business. Shares successes and credits with the team.

Drive results:

Set clear goals and expectations and maximize resource allocation to deliver an exceptional and consistent high level of service to internal and external customers by anticipating and exceeding their expectations.

Measure, report and communicate business results to the broader team including but not limited to financial, guests satisfaction, LQA and employee engagement results.

Adaptability:
Lead change programmes through the business and the team and explain why change is needed to ensure success. Efficiently prioritize and handle multiple demands and tasks.

Global perspective:
Treats each other with respect and inclusiveness regardless of position, level or background. Seeks opportunities to engage with local communities.

We require: