Customer Service Representative Internship - Milano, Italia - ECCO
ECCO
Milano, Italia
Azienda verificata
2 settimane fa
Descrizione
To strengthen our Team for our Southern European Sales Region, we are looking for an eager and enthusiastic Customer Service Representative Internship
to acquire specific and hands-on knowledge of all processes addressed to this important role in a fashion growing reality in Milan.
Are you ready?
The
_Customer Service Representative_
_Intern_ will learn what it means to work within this function in a multinational organization, interfacing with all the other Sales Corporate and local function (wholesales managers, retail managers, store managers, customer and agents ).
He/she
will learn from the team to:
- To ensure customers are up to date on all relevant information related to deliveries.
- To ensure the sales responsible receives all relevant information in a timely manner.
- To maintain daily contact with Logistics, Sales Responsible, Team Leader, Finance and Master Data functions.
- To ensure the customers receive orders on time, in full or are informed on late deliveries as a minimum.
- To maintain close contact with the region responsible sales repagents on a daily basis.
- To work closely with the sales team to ensure that a strong working relationship and good communication are maintained at all times.
- To provide support to B2B customers and maintain strong communication and working relationship.
- To resolve product or delivery problems by clarifying the customer's complaint, determining the cause of the problem,
selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Main order handling:
- To ensure that the orders are in the system on time, in full and that a clean order book is maintained at the end of every season.
- Repeat order entry:
- To place main and repeat orders on the system.
- Support to reach the respective repeat order target per season. Answering product questions and suggesting information about other products.
- Order releasing:
- To release orders from the warehouse.
- To ensure, on a weekly basis that deliveries are made to the customers on time and in full and to suggest alternatives if applicable.
- To send copies of invoices, delivery notes or order confirmations if required to the customers.
- Pickup / Return handling
- Maintaining financial accounts by processing invoice adjustments and credit notes
- To provide support to other departments if required
- Participation in interdisciplinary projects (e.g. supply chain, sales actions, etc.).
Requirements:
- University Degree in Management/International Management/Economics, possibly with
HR focus. - Proficiency in Office Suite (Excel and Power Point mandatory)
- Strong analytical /data interpretation skills
- Strong communication skills (both verbal and written)
- Good knowledge of
English and in French - Initiative, energy, proactivity, "agility" and teamworking
- Team player
