Front Office Manager - Milano, Italia - Leonardo Hotels Hermitage Srl - Leonardo Milan City Center

Descrizione

About us:

Leonardo Hotels is well positioned for the future as a long-term secure employer and is looking for personalities

We live our motto
BE YOURSELF. Conformity, strict regulations and rigid rules have long been history with us. What counts for us is your personality. Nobody has to hide or change for us - just be who you are.

In our colourful and somewhat crazy team - the
Leonardo Family - your motivation, your opinion and your ideas are in demand.

What we offer:

• Permanent employment contract
• Discounts on accommodation and in Fattal Hotel Group restaurants.
• Europewide networking via the internal employee app "LEAPP"
• Support in balancing work and family life
• Training and development programmes in our Leonardo Academy
• Team events

Your Main Duties:

• Ensuring the front desk provides a professional and friendly service for guests
• Work and holiday scheduling for employees and trainees
• Control of cash management and accounting
• Control of reservations
• Handling complaints and specific guests requests
• Troubleshooting emergencies
• Liaising with other departments
• Making a personal contribution to the professional development of your colleagues and always being the best example

Your Profile:

• BE YOURSELF
• Be authentic and yourself
• Successfully completed vocational training in the hotel industry or comparable qualification
• Proven work experience as a Front Office Manager
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in Italian and English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities, stress resistant
• Good knowledge of the main IT systems and booking systems (OTA)
• Problemsolving skills

Contratto di lavoro:
Tempo pieno, Tempo indeterminato


Benefit:

• Convenzioni aziendali
• Mensa aziendale
• Parcheggio libero
• Sconti sui prodotti o servizi dell'azienda
• Supporto allo sviluppo professionale

Considerazioni sul COVID-19:
Gli ambienti sono regolarmente sanificati, il gel disinfettante è a disposizione in tutta la struttura.


Esperienza:
Front Office Manager: 2 anni (Preferenziale)


Lingua:

• Inglese (Obbligatorio)
• Italiano (Obbligatorio)