CRM Manager - Milano, Italia - Satispay

Satispay

Azienda verificata

Milano, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Our Company
Satispay is an Italian Scale-up operating in the mobile payment industry.

Having created a payment system independent from debit and credit cards, Satispay allows users to pay stores or friends from their smartphone.

Our offices are in Milan, Luxembourg City and Berlin.

More than just an App, Satispay is a Company, a group of creative, curious, enthusiastic people determined to make an impact in everyday life

If you want to know more about us, give a look here:
And if you still don't have a Satispay account, download the app and sign up with the promo code
TALENT

What you will be doing

As part of the Central Marketing team based in Milan, you'll report to the Head of CRM & Performance Marketing and you'll partner closely with Satispay's Regional Marketing, Business Intelligence, Tech, Operations and Business Development teams.

Your role will be crucial as you will be responsible for engaging with Satispay's Merchant base of over merchants as of today, driving exponential and efficient growth.

Namely you will:

Translate business goals into CRM program objectives and strategies that help extracting value from the existing Merchants
Lead Retention Strategy: create and execute onboarding, retention and engagement campaigns that are meaningful and relevant to every merchant, according to their size and peculiarities
Gather actionable insights to understand our merchant base needs and untapped opportunities
Proactively ideate and propose new approaches for compelling merchant engagement programmes to accompany growth through lead generation and conversion maximization, while promoting growth sustainability
In synergy with Business Development department look for new opportunities to increase effectiveness and efficiency
In Collaboration with Tech department, design and develop journeys and channels orchestration to achieve CRM objectives
In collaboration with Business Intelligence department develop segments based on Merchants behaviour, continually measure, monitor and drive improvement in programme approaches
Coordinate with internal and external stakeholder
Manage a Crm specialist team member to support you on the execution

What we need

8+ years of CRM experience and Consumer Insight
Experience in building complex journeys, utilizing data to automate whenever possible. HubSpot / other CRM Software for Businesses knowledge is considered a plus
Strong background in activation & retention strategies
Datadriven approach with a strategic mindset, able to translate results analysis into crm actions
Excellent project management with an obsession for details and a genuine curiosity towards innovative solutions
Great communication skills
MarketPlace experience is a strong plus
Previous Sales experience is a nice to have
Experience in direct people management
Ability to work under pressure in fastpaced environment, autonomously and within the team
Team player attitude in any situation
Fluent in English (both written and spoken). Knowledge of other languages is considered a plus

Logistic & Salary
The role is based in Milano. Business Trips may occur.

We offer a competitive salary, commensurate with experience.
Stock options plan available.