- Provide first- and second-level support and resolve customer issues efficiently.
- Work with third-party vendors to remediate complex AV-related issues when required.
- Communicate clearly and promptly regarding issue status and resolution.
- Maintain accurate and up-to-date ticket records for all reported incidents.
- Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and authorized Cisco Jabber applications.
- Possess basic knowledge of macOS to support Apple PC users.
- Install, upgrade, support, and troubleshoot printers and computer hardware.
- Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
- Use diagnostic tools to identify and resolve network connectivity and workstation hardware/software issues.
- Must hold a valid work permit in Italy.
- Proficiency in English and the local language is mandatory.
- Several years of experience in a similar role are required.
- Interested candidates are requested to send their English CV, mentioning the position title in the subject line, along with their WhatsApp contact number, as soon as possible.
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IT Support Specialist - Roma - BCIC Swiss
Descrizione
Location, Type, Skill, Responsibilities & More
IT Support Specialist
Location
Rome, Italy
Type
Full-time , On-site
Hours
8 hours per day
Skills
Proficient in first- and second-level IT support, hardware/software troubleshooting, Windows and macOS systems, printers, network diagnostics, and effective communication in English, with a valid work permit in Italy
Description
BCIC Swiss GmbH | Best Connect International Company is looking for a (Full time, on-site) "IT Support Specialist" in Italy.
Responsibilities
Requirements
Application Process
Apply here:
Salary: Negotiable
Apply Now
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IT Support Specialist
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Specialista supporto IT
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IT Support Specialist
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Technical Support Specialist
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IT Support Specialist
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sales support specialist
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Specialista supporto IT
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Software Support Specialist
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Business Support Specialist
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sales support specialist
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Technical Support Specialist
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Programme Support Specialist
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