Analyst - Onsite Technical Support - Milano, Italia - MMC Corporate

MMC Corporate
MMC Corporate
Azienda verificata
Milano, Italia

2 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione
Job Description For Posting


What can you expect?


This is an excellent opportunity to join a leading global insurance broker, in an onsite technical support capacity working on First Line and Second Line queries.


We will count on you to:

  • Perform installations, maintenance, troubleshoot and repair of all OpCo desktop hardware/software technologies;
  • Perform activations and support iPhone devices;
  • Assist with setup and operation of audio visual hardware as required by end user;
  • Determine appropriate hardware/software based on corporate policy and end user requirements;
  • Respond to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follow up with customers on all issues;
  • Escalate incident and question to appropriate support groups;
  • Support events, such as infrastructure changes, software releases and BCP etc;
  • Provide timely updates to Management about service issues, when appropriate;
  • Disconnect, move and reconnect desktop technology hardware for single user, multiuser and office moves;
  • Assist administration and maintenance of nondesktop Technology Infrastructure component's at the request of other Service Towers;
  • May assist with installations, maintenance, troubleshooting and repair of Office Telephony Systems;
  • Use corporate Incident Management System to record and track all support work;
  • Maintain accurate hardware and software record using, Corporate Asset Management System for all corporate assets;
  • Support team's abilities and functions through positive customer relations;
  • Contribute to improvement/enhancement of processes and procedures;
  • Gain additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals and regular interaction with other team members.

What is in it for you?

  • A company with a strong brand and strong results to match;
  • Opportunity to make the difference and be part of the world's largest insurance broker & Risk Advisor;
  • Attractive benefits coverage, outstanding learning programs, mentoring opportunities and interaction with MMC network.

What you need to have:


  • Bachelor's Degree or above;
  • At least 3 years experience in IT Technical support roles;
  • I.T.I.L. Foundation Certification;
  • Knowledge of company desktop operating systems and software;
  • Knowledge of standard computer hardware;
  • Excellent knowledge of the English Language, both written and spoken;
  • Superior customer service skills;
  • Ability to work within a team environment.

What makes you stand out:


  • Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE);
  • Excellent customer service and interpersonal skills;
  • Ability to independently plan, organize and prioritize one's own activities.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

Altri lavori da MMC Corporate
Vedi tutte le offerte di lavoro di MMC Corporate