Front Office Shift Leader - Roma, Italia - Cardo Roma (Larimar S.r.l)
1 settimana fa
Descrizione
Job title:
Front Office Shift Leader
Reports directly to:
Front Office Manager
Direct Reports:
Front Office Department
Overall Job PurposeFront Office Shift Leader will supervise the shift and team and ensure process of all guest check-ins by confirming reservations, assigning room, and issuing and activating room key; process of all payment types such as room charges, cash, checks, debit, or credit; process of all checkouts including resolving any late and disputed charges.
Competencies
- Excellent Communication Skills
- Initiative and the Anticipation of needs
- Customer serviceoriented
- Attention to detail
- Problem solver
- Positive approach
- Fluent in both Italian and English. Knowledge of additional languages is a plus
- Strong understanding of front desk, guest services
- Affinity with a more refined lifestyle
Minimum 2-year experience in similar role in comparable property with sizeable rooms and meeting spaces.
Preferred:
- Has demonstrated the ability to always work on behalf of Guests
- Has demonstrated the ability to work with other Team Members
- Successful track record of working in a collaborative/matrixed environment
Maintaining Guest Services and Front Desk Goals
- Organize and coordinate group checkin/preregistration procedures.
- Sell rooms/accommodations to guests without reservations.
- Anticipate soldout situations, identify how many rooms are overcommitted; obtain alternative accommodations for guests with reservations.
- Block rooms in the computer, identify designated requirements.
- Perform duplicate reservation checks.
- Run and check daily reports/contingency lists.
- Supply guests with directions and information.
- Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
- Coordinate with Housekeeping to track readiness of rooms for checkin.
- Count and secure bank at beginning and end of shift.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Balance and drop receipts according to accounting specifications.
- Issue safe deposit boxes.
- Arrange transportation for guests/visitors.
- Process all payment types, vouchers, paidouts, charges, and provide change.
- Welcome and acknowledge guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak using clear and professional language.
- Answer telephones using appropriate etiquette.
- Identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or costsavings.
- Stand, sit, or walk for an extended period.
- Enter and locate information using computers/POS systems.
- Assist management in motivating and coaching employees; serve as a departmental role model.
- Support team to reach common goals.
- Follow company policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information; protect company assets.
- Prepare/review written documents accurately and completely.
- Develop and maintain positive working relationships.
- Ensure adherence to quality standards.
Contratto di lavoro:
Tempo pieno
Stipendio:
a partire da €1.250,00 al mese
Benefit:
- Assicurazione sanitaria
- Mensa aziendale
- Supporto allo sviluppo professionale
Orario:
- Festivo
- Straordinari
- Turni
- Weekend
Tipi di retribuzione supplementare:
- Maggiorazione lavoro notturno
- Quattordicesima
- Straordinari
- Tredicesima
Esperienza:
- Shift Leader in Marriott: 1 anno (Preferenziale)
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