Wellness Manager - Firenze, Italia - Collegio alla Querce

Collegio alla Querce

Azienda verificata

Firenze, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Company Description

Collegio alla Querce, Auberge Resorts Collection a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property's storied and romantic history, dating back to the 16th century.

Auberge's third European destination, Collegio is a delight for design lovers and gourmands alike.

Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants and a bar which was once the school's principal's office.

Surrounded by old growth cyprus and soaring oak trees, the resort's grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool and garden bar and restaurant.

Come here for relaxation or adventure - and leave utterly enchanted.

The Wellness Manager will provide a serene atmosphere for guests and team members alike, this role has oversight of the entire Spa operation and partners with the operations team to create unique and dynamic experiences for our guests.

Maintain consistent guest satisfaction through collating guest feedback received from hotel surveys and communicate this with the team, implementing changes or training where necessary
Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling
Process spa reservations, billing and meet and greet all guests as they arrive and depart from their treatments
Support all aspects of retail guest assistance, product display, product inventory, suggestive selling, inventory, and merchandising
Set and maintain standards in the areas including uniforms, grooming, music, TV stations, magazines, food & beverage, cleanliness and guest relations
Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments
Provide daily and monthly financial and statistical reports for the Hotel General Manager and Auberge, incorporating justifications of performance, proposals and recommendations to optimize financial performance
Liaise with the hotel Sales and Marketing Director to understand the spa's annual marketing plan. Coordinate all promotional activities, PR and events in line with this
Aim to achieve consistently high scores in spa audits, resolving any highlighted issues through training or reviewing operational procedures
Recruiting, onboarding, and training of the team

Qualifications

2+ years of spa leadership experience within a luxury hotel or resort
Provide a cultural rich & positive environment for the wellness team and lead by example
Extremely customer service driven with the ability to provide the ultimate experience for guests
Experience with developing financial budgets for a spa
Ability to monitor and drive the spa performance through set KPI's
Experience in a luxury hospitality environment
Open to working shifts throughout the week and weekend
Bilingual; Italian & English

**Additional Information