- Provide services which meet client needs. Key to this is the discussion with clients and Business Development Managers to advise them on how Ad Hoc reports including multiple country information can best be set up and delivered.
- Key touch point both externally (for the client) and internally (for Client Service / Business Development Managers and ISC network in local countries) with responsibility for proactive communication and transparency on issues, service enhancements, technology updates etc...
- Coordinate data orders (linked to Availability studies) to ISC network in NielsenIQ local countries and production of the Snapshot reports.
- Coordinate report production with production team in Pune
- Work on process and service improvement to bring efficiency, productivity, and flexibility in global snapshot team.
- Accountable for supporting clients and Business Development Managers on the correct escalation and resolution of day to day queries, new business opportunities and on technical requirements
- Attend client meetings to identify client needs versus production capabilities, agree on best compromise and apply learnings / best practises in case of recurring deliveries
- Support the ISC in Global snapshot team for China: support our hub on international queries on local data availability, data orders and data queries.
- Key interface relationships (internal and external)Local and Global clients for their report project set upGlobal Client Delivery (GCD) and GCD senior leadershipBusiness Development ManagersInternational Service Coordinator network (in GBS or Client Service)Regional / Local Delivery CenterGS Pune HUB
- The role is global
- Other factors indicating size/complexity of role:Mix of local and global clientsKnowledge of multiple GCD tools to coordinate Ad hoc reports under high delivery time pressure and client customization requests to meet client needsKnowledge of multiple local country Production Platforms and categoriesStrong relationships with ISC network, Global Services Business Development Managers and within F&D countries are essentialGeneric technical knowledge requirements
- Client facing skills
- Excellent verbal and numerical reasoning skills
- Strong communication skills – very good English and fluent Italian language
- Ability to build relationships across countries and cultures to establish a network
- Excellent administrative and organisational skills to track the status of Ad Hoc reports production and delivery
- Problem solving
- Excel skills – Essential
- Programming skills (VBA/PowerBI/PowerApps...) – an advantage
- Ability to work under pressure and to ask for support when required
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Global Snapshot Consultant - Milan, Italia - NielsenIQ
Descrizione
Job Description
Role Purpose
Global Snapshots are highly profitable Ad hoc multi country back data reports. Global Snapshots generate > $57 million revenue worldwide, with 80% margin - growing with double digits over the last years. For many of the over 500 global and local clients, Global Snapshots are their only market data source and step stone to wider NielsenIQ services. Snapshots are quick (5-10 days) turn-around deliveries.
The Global Snapshot GCE is the key operational contact for clients and NielsenIQ countries worldwide, working on the design and management of the production and delivery of the multi-country Ad hoc reports. The Global Snapshot GCE ensures the reports optimally combine client needs and existing data sources. Good project design with appropriate set-up is crucial for good quality and on time deliveries.
Job Responsibilities
Scope
Role Requirements
What we offer:
We offer an exciting and challenging job in a large international company with a unique product portfolio. We look forward to welcoming you to a workplace with a focus on well-being, with high professional standards and where the pace is high, and where freedom under responsibility is a keyword.
#LI-FC
Additional Information
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
