Customer Service Representative - Pratica di Mare, Italia - TXT e-solutions SPA

TXT e-solutions SPA

Azienda verificata

Pratica di Mare, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

TXT Group is an international, IT end-to-end provider of consultancy, software solutions and services, supporting the digital transformation of customers' products and core processes.

With a proprietary software portfolio and deep expertise in vertical domains, TXT Group operates across different markets, with a growing footprint in Aerospace, Aviation, Defense, Industrial, Government and Fintech.

The holding company, TXT e-Solutions, has been listed on the Italian Stock Exchange - STAR segment (TXT.MI) - since July 2000.

TXT Group headquartered in Milan and has subsidiaries in Italy, Germany, the United Kingdom, France, Switzerland and the United States of America.

Customer Service Representative:

TXT Group is looking for a Customer Service Representative to join the group's TXT e-Solutions company in the Aerospace & Defense division.

The person will be part of the support team for Simulators and Ground Station.

He/She will represent the contact point of the team for any operational technical problems, clarifications and technical assistance requested by the Customer.

He/She will accept the customer's technical requests from the respective support manager and will initiate and / or implement corrective actions where required in a timely manner, in order to ensure and preserve the required service standards and full customer satisfaction.

He/She will be the contact point between the Technical Office and the Support Team, dealing with different professionals including pilots, maintainers, instructors, engineers.

What you will be responsible for:
Ensure the reliability of training devices and ground stations from a technical point of view;
Receive, track and process the Customer requests;
Compile reports regarding the technical issues encountered by the Customer through the organization internal mainframe systems;
Produce, update and validate Technical Manuals;
Perform and schedule 'On-site' intervention aimed to monitor the system status or to carry out installation or maintenance operations;
Provide Training Courses about the Training Systems usage to Customer personnel (e.g. instructors, pilots, technicians);
Prepare the initial Spare Parts stock and foresee any system needs according to the obsolescence status;
Perform system obsolescence analysis for the supply of components in terms of amount and type.

Skills you already possess:

Excellent knowledge of Software, Hardware and Mechanical solutions to handle and maintain the products from a technical point of view;
Production and deep understanding of systems' specific technical documentation such as wiring, hydraulic and pneumatic circuit diagrams;
Knowledge of Training & Helicopter Support System Processes to be aware of roles, tasks and procedures in order to ensure appropriate workflows;
Risk evaluation to carry out appropriate actions for mitigating the risks;
Excellent attitude to the systems status monitoring for specific programs/activities;
Excellent knowledge of MS Office package to produce technical manuals and reports;
Classroom management skills to hold training courses for operators and technicians.
Excellent knowledge of English language (from B2 to C2 level).

Degree required:
Bachelor/Master Degree in Aerospace, Aeronautical or Mechanical Engineering.

The profile is completed by a good orientation and focus on the Customer in order to anticipate the needs to operate on future developments and improvements.

Why choose TXT GROUP:

Permanent contract;
Career opportunities in a rapidly growing and profoundly changing company with young and international staff;
Initial training on activity-related topics;
Opportunities for travel both in Italy and abroad;
Corporate Benefits (health insurance, welfare, Ticket Restaurant, discounts as a group employee).

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