IT Service Management - Piombino Dese, Italia - Stevanato Group

Stevanato Group

Azienda verificata

Piombino Dese, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

We are looking for an
IT Service Management to join the Service Management team base in our HQ in Piombino Dese (PD).

The function ensures the effectiveness and the validation of all processes referred to IT Systems and Services, as well as gather evidence, define and monitor KPIs in order to meet all applicable internal and regulatory requirements.

The function is part of a corporate team, with multi-site responsibility.

Main Responsabilities:

Experience in ITIL process design and practice
Experience in managing and coordinating the Service Desk function (major service incidents, ensure service restoration, managing actions, )
Verification and monitoring of KPIs for management of anomalies
Proactivity in the management and optimization of Service Management processes
Ability to analyze procedures and gather evidence
Analysis and Reporting Design
Experience in supporting the implementation of company tools for process management
Training material elaboration and training execution

LI-DNI

Qualifications

Academic background in IT
34 years of experience working with on Service Management processes that meet the business needs and are aligned to ITIL best practice
Project Management Skills
Knowledge on market ITSM Platform
MS SharePoint site Skills
Research and selfstudy attitude
Good written and oral communication skills in Italian and English language

Adherence to
Stevanato Group's Values:
Trust and respect everyone; Be accountable; Be ethical, always; Listen and communicate with transparency and honesty; Deliver result

About Us

We are a dynamic organization with great customers and a culture where people are valued and empowered to deliver amazing results.

We are also growing and looking to hire talented and passionate individuals to join our team