Customer Service Representative - Milano, Italia - Abbott Laboratories
Descrizione
Customer Service Representative - 1 Year Contract page is loaded Customer Service Representative - 1 Year Contract Apply locations Italy - Milan time type Full time posted on Posted 4 Days Ago job requisition idJOB DESCRIPTION:
Abbott's Cardiac Rhythm Management division is recruiting a 1 year Customer Service Representative, based in our offices in Milan.
This position reports into the Team Leader Customer Service and would join a team of - and a broader team of 13 dedicated professionals to bringing the top level of service to our customers.
The main responsibilities include:
Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaintsCompliant with internal processes and procedures and with the applicable legislation.
Receive & process orders for all customer which are received by telephoneHandle customer complaints and perform investigationsFollow up on pricing discrepancies with Customer Service management/tender department/division manager/sales managerIssue required credit notes for returns and complaints within the official procedural deadlinesMaintain daily contact with company approved couriers, for regular pick-up and delivery timetable; investigation of claims and follow-up for emergencyReceive & process orders for all customer which are received by e-mail, fax or post.
Follow procedures related to the receiving, checking and creation of the sales orders/invoicesWork on process improvement and projects under the supervision of the Customer Service supervisor/managerEDUCATION & COMPETENCIES Upper secondary diplomaStrong practical experience in Customer ServiceFluent in Italian & English- high level, written and spokenKnowledge of Microsoft OfficeKnowledge of ERP packages (SAP, ...)Team playerCustomer orientedWorking at Abbott At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self.
You will have access to:
Career development with an international company where you can grow the career you dream ofAn attractive benefits package (e.g. a superb defined contribution pension scheme, employee stock purchase program)A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
A challenging position in a fast-growing crisis independent industryTo become part of a dynamic, highly educated, highly skilled, and motivated teamFlat hierarchies, open appreciative mentality, and efficient, constructive lines of communicationMulti-national environment, where we foster the development of our talents within the enterpriseFollow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.
Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on LinkedIn
Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
N/A In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
Italy > Milan :
Viale Edison 110, Edison Park Centre
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable Similar Jobs (4) Field Technical Engineer CRM (Cardiac Rhythm Management)– 1 year temporary contract in Italy focusing on Liguria.
Abbott is about the power of health.
For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more.
With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life.
Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.
The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people.
They push the boundaries to help manage and treat some of life's greatest health challenges.We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings.
An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.#J-18808-Ljbffr