Customer Service Front Office Team Leader - Milano, Italia - Henkel

Henkel

Azienda verificata

Milano, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day.

If you love challenging the status quo, join our community of over 50,000 pioneers around the globe.

Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills.

Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?
The Front Office Team Leader is accountable for all aspects of customer order management and customer journey. It is leading and supervising the team to ensure an amazing customer experience, driving continuous improvement.

YOUR ROLE:

Interact and collaborates internally with relevant departments, setting and aligning priorities to meet customer expectations and needs
Deploy staff effectively to ensure that all daytoday customer related activities are dealt with in a courteous, accurate & timely manner
Ensure the successful execution of the daily activities in an international environment
Work closely with Cluster Customer Service manager & Project management to monitor adherence to KPI targets, evaluate & improve local FO performance, identify & implement improvement plans
Inside continuous improvement area, also act as facilitator for roll out of any local & European identified best practices and new projects related to Customer Service activity

YOUR SKILLS:

Master's degree in Economics, Engineering, Sociology or related field
Fluent in English
Customer centricity mindset
Great communication skills to deal with customers and all stakeholders
Excellent negotiation skills
Flexibility and ability to go through changes
Teamworking spirit
Manage and develop people with passion
Proficient knowledge of Microsoft Office package
SAP S&D module knowledge
Knowledge of Sales force will be preferable

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID:

Contract & Job type:
Full Time, Regular