Customer Service - Roma, Italia - SOCOPRA

Descrizione

What you'll deliver

Provide excellent customer support to the community and staff across all customer channels; phone, front counter, webchat, online enquiries.

Ensure service levels and standards are met, within Council's policies with a focus on customer satisfaction and industry best practice.

Personally handle or redirect enquiries as appropriate, in an efficient, courteous and professional manner.

Provide cashiering services as required.

Utilise Councils reporting system to record the nature and type of customer enquiries to ensure a successful outcome for the customer.

What you'll bring

Demonstrated experience working in a call centre of face to face customer service environment.

Knowledge of the business of local government and its relationship to community.

A sound level of computer literacy with an emphasis on database programs.

A great customer centric attitude to ensure customers are at the centre of what you do.

A positive, curious and flexible mind.

Contratto di lavoro:
Tempo pieno, Somministrazione

Stipendio:
€22.000,00 - €68.000,00 al mese


Benefit:

• Fondo pensione
• Orario flessibile

Orario:

• Orario flessibile

Tipi di retribuzione supplementare:

• Bonus
• Piano incentivi

Esperienza:
- addetto/a assistenza clienti: 1 anno (Preferenziale)


Lingua:
- inglese (Preferenziale)