Customer Reliability Escalation Engineer (Categorie protette ex art. 1 L. 68/99) - Milan

Job summary

We believe cloud security isn't a compromise - it's a promise. We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.

Responsibilities

• You will work as an important member of the technical support team providing senior level technical knowledge to CREs in the form of mentoring, consulting on complex issues
• You will work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests
• You will develop technical troubleshooting sessions, trainings and guides for internal CRE team members
• You will develop in the internal collection of knowledge base articles
• You will evaluate and document bugs and enhancement requests as seen in the field, and through reproduction

Qualifications

• 5+ years of experience as a senior technical support/escalation resource or team/technical lead for enterprises in a similar or related field (container management, cloud management, cloud security)
• Master level kubernetes and Linux experience
• Knowledge of one or more scripting languages (Bash/Shell/Python, etc)
• Knowledge of public providers and their services e.g. AWS, Azure, GCP, Oracle and IBM Cloud
• Experience balancing multiple challenges simultaneously

Skills

• Working knowledge of Cassandra, Elasticsearch, and/or Kafka
• Experience in using or integrating with Systems Management technologies
• Hands-on experience with PaaS tools or other cloud management software
• Experience in application integration
• Fluent English is required
• Experience writing and communicating with internal and external stakeholders

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