- Monitoring and managing customers' master data according to distributors' requirements being the owner of the Accounts;
- Managing the "order to cash flow" process (Order Collection/Entry/Management) ensuring the balance of commercial conditions - as per Business Manager guidelines - and planning requirements;
- Supervising the overall logistic flow acting as interface between Business Manager, Planning, Distribution, Shipping, ICT and Customers, being reference point for Accounts and solving any related issues (shipment shortages, wrong deliveries, delays, customs' issues, etc..);
- Managing the customers' portfolio ensuring the right status of "back orders";
- Supporting the organization of events and customers' visits to guarantee the achievement of sales' target with assistance during the selection;
- Actively analyzing processes/flows and proposing ad hoc solutions for both EMEA Customer Service structure and clients' requests.
- Bachelor/Master's degree in Languages or similar
- Experience in B2B customer service environment
- Good working knowledge of Office Pack (Excel)
- Fluent in English- any additional language as a plus
- Customer- oriented
- Problem – solving attitude with strong focus on results
- Team player
- Knowledge of Incoterms and customs rules as a plus
Customer Service - Padua, Italia - Safilo
Descrizione
Job Summary & Mission:
We are looking for a Customer Service Representative within EMEA Customer Service structure in Global Customer Operations department. The resource is in charge of the operational management of the customers on a daily basis, ensuring efficiency and effectiveness in the process of order management.
Key Accountabilities:
You will act as Customers first point of contact in case of order to cash topics: managing and solving Customers complaints, identifying and escalating priority issues, providing to Customers all product and service information they may need.
Required Skills:
Please send your CV together with your authorization to the treatment of personal data according to the Italian Law (Legislative Decree /3).
Safilo is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law.