Field Application Manager - Milano - Beckman Coulter - Diagnostics

Descrizione

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. 

The Field Applications Manager for Beckman Coulter Diagnostics is responsible for overseeing the deployment and support of diagnostic applications and systems. This role involves managing a team of application specialists, ensuring that diagnostic solutions are effectively implemented, optimized, and maintained to meet customer needs. The Application Manager will work closely with internal teams and external customers to drive the successful adoption and utilization of diagnostic applications, enhancing overall efficiency and accuracy in laboratory environments.

This position is part of Italy Field Applications team located in Italy and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the European Field Applications Team and report to the Senior Manager for Field Applications Europe responsible for overseeing the deployment and support of diagnostic applications and systems. This role involves managing a team of application specialists, ensuring that diagnostic solutions are effectively implemented, optimized, and maintained to meet customer needs. If you thrive in a fast paced, supporting role and want to work to build a world-class Customer Service and Support organisation - read on.

In this role, you will have the opportunity to:

• Drive a culture high performance and change management through developing talent, engagement, and D&I initiatives.
• To work in conjunction with and build excellent relationships with fellow Field Service Leaders to provide a consistent approach for Field Service Applications.
• To assist in improving customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC).
• Take ownership of customer issues, escalating if necessary. This includes regular communication with internal and external customers where required.
• Analyze and provide statistics for Field Service Applications Team to improve objectives and set KPI's.
• Recruit, mentor and develop Field Service Application Specialists using Workday portal and other tools.
• Keep ahead of industry developments and apply best practices to areas highlighted for improvement using associated DBS tools.

The essential requirements of the job include:

• Bachelor's degree in biomedical engineering, Computer Science, or a related field. A Master's degree is preferred.
• Minimum of 5-7 years of experience in application support and deployment, with at least 3 years in a managerial or leadership role.
• Proven experience in the diagnostics industry, with a strong understanding of diagnostic applications and systems.
• Strong leadership and team management skills, excellent communication and interpersonal skills. Strong problem-solving and analytical abilities.
• Knowledge of regulatory standards and compliance requirements in the diagnostics industry.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Driving License and fluent in Italian and English.
• Ability to travel 50%

It would be a plus if you also possess previous experience in:

• Experience in the healthcare industry with multiple examples of successfully leading complex projects with the ability to work independently and part of a team.
• Ability to "think out of the box" and express creative thinking and innovative ideas.
• Location: Flexible but in the region covered near an airport that allows ability to travel.

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At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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