Technical I, IT Operations - Lecce

Job summary

We are looking for a Technical I to join our Information Technology and Global Security team. The successful candidate will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients.

Responsibilities

• Coordinate as smart hands with different portfolios and engineering workgroups.
• Support the onboarding of new clients, managing the ramp-up and ramp-down processes.
• Perform hardware and software upgrades to peripheral equipment.
• Attend to break/fix engagements for technology-related problems and issues for both internal and external clients.
• Prepare, maintain, and submit reports and applicable records of computer hardware and software inventory by site and system.
• Perform site maintenance and safety checks of assigned equipment.
• Ensure antivirus definitions and Microsoft patches are updated in line with Desktop Engineering guidance.
• Spend approximately 60% - 70% of time resolving trouble tickets and work orders in a timely manner. Make independent decisions to address errors in trouble tickets as needed.

Qualifications

• Bachelor's Degree in a related field from a four-year college or university.
• Three to five years of relevant experience.
• Fluent in English.
• Proficient in Excel, including complex functions.
• Knowledge of Active Directory.
• Understanding of incident response.
• Experience in L1/2 Technical support.
• Experience with network management.

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