Assistant Store Manager - Serravalle Scrivia - Versace

    Versace
    Versace Serravalle Scrivia

    5 giorni fa

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    Servizi / Energia
    Descrizione

    Why Work for Versace

    Versace is one of the most recognizable names in the world. The luxury House immediately became a leader in fashion and culture following its founding in 1978.

    The company is led by Emmanuel Gintzburger as CEO and the design team is under the leadership of Chief Creative Officer, Dario Vitale. Donatella Versace remains the Chief Brand Ambassador for Versace.

    About You

    We are looking for fashionable, elevated, and driven individuals who know how to keep their team focused and inspired. As an Assistant Store Manager, you will support the development of an energetic team that is focused on maintaining exceptional levels of customer service.

    Your Key Responsibilities

    Business Development

    • Analyze the business and propose action plans to reach qualitative and quantitative objectives, improve results, and support key business strategies.
    • Review sales and KPIs performance with the Store Manager.
    • Support the Store Manager in preparing periodical reporting on competitors, product, and potential opportunities.
    • Analyze sell-through and liaise regularly with divisions on product availability and market trends to maximize productivity.

    Team Management

    • Support the Store Manager in follow-up with every team member on their monthly and yearly objectives to develop behavior, performance, and capabilities.
    • Contribute to creating a dynamic environment, enhance team spirit, promote teamwork, and maintain harmonious staff relations.
    • Motivate the team and build positive morale to drive results through accountability and celebrating successes.
    • Coordinate and ensure staff follow Company guidelines and are held accountable for achieving set goals.
    • Follow the Store Manager's direction to ensure the team strives for high-performance standards through effective training and coaching.
    • Participate in daily and weekly in-store briefings to motivate, set objectives, and show how to reach them.
    • Support new staff onboarding with informative and inspiring participation.
    • Ensure staff is groomed, inviting, professional, and knowledgeable on product and related company information.
    • Assist the Store Manager in training and development of staff.

    Client Management

    • Ensure superior customer service standards through constant follow-up with the team to deliver the Versace experience.
    • Be a brand ambassador and build relationships with Versace clients. Engage in customer interactions as an example for the team.
    • Encourage team members to focus on what they would like their clients to feel during a Versace experience.
    • Develop and expand the customer base by capitalizing on high-profile clientele and sales.

    CRM

    • Monitor the team on managing their customer database, ensuring they take actions to maintain a long-term relationship with customers and maximize sales opportunities.
    • Implement and manage the boutique's community outreach program to maintain active social relationships with clients.
    • Liaise with the merchandising and PR team to support the organization of in-store and promotional events.

    Operations

    • Ensure stock and backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.).
    • Meet optimum shrinkage results by enforcing security measures and maintaining consistent accuracy in inventory levels.
    • Raise compliance with operational and company policies and procedures.
    • Maintain store presentation and visual merchandising standards according to company directives and participate in VM setup.

    Requirements

    • 1-3 years' experience in retail management – luxury experience preferred.
    • Bachelor's degree in Fashion or Business preferred.
    • Full understanding of specialty retail and store operations.
    • Computer skills, including operation of retail point of sale system, Word, Excel, and email.
    • Strong interpersonal skills, ability to maintain long-term relationships with clients, and understanding of market needs and changes.
    • Good team management skills, with the potential to develop people personally and professionally.
    • Confidence, organization skills, critical thinking, and problem-solving skills.
    • Exceptional verbal and written communication skills.
    • Able to thrive within a high-paced environment, multitask with ease while maintaining a balance of daily responsibilities.
    • A positive and constructive approach, sales-focused with the ability to take ownership.

    We're Looking For

    • An entrepreneur with the ability to drive results.
    • Well-connected with a strong ability to engage.
    • Elevated customer service skills; a true fashion expert with a passion for sales.
    • A positive, outgoing, high-energy personality able to thrive within a high-paced environment.

    Inclusivity

    We believe in creating a diverse and inclusive workplace where everyone can grow and thrive. We're committed to inclusivity and equal opportunity employment regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis.

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Assistant store manager