Client Delivery Manager - Lombardia, Italia - Confidenziale

Confidenziale

Azienda verificata

Lombardia, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together.

How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose

Driven and future
Facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.

What you bring As Client Delivery Manager you will be responsible for the following tasks:

Ull; Own and grow the client engagement for SAP Enterprise Cloud Services and act as the Importante Azienda of the client within SAP.

Ull; Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.

Ull; Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics). Ull; Act as an (de
- )escalation point for delivery

Related topics (Incidents, Service Requests and other customer requirements). Ull; Ensure seamless alignment across multiple ECS and other SAP internaland external stakeholders. Ull; Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives. Ull; Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks). Ull; Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.

Ull; Manage medium/large & complex accounts What do you need to bring:

Ull; Fluency in Italian and English is mandatory. Fluency in Spanish, German, Portuguese or Turkish language is an advantage. Ull; Proven track record in managing client engagements, e. G. In Service Delivery Management, Consulting, or Pre