Italian Speaking Customer Service Representative - Milano, Italia - United Call Centers Kft

Descrizione

_United Call Centers is a global leader in providing multilingual call center services using an at-home workforce.

At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for a talented _
Italian speaking CSR _for our international team.

_

• Our new teammates will participate in running a multilingual customer service for one of our client, which is the flagship of shared greenmobility across the EU._

Also please provide a short (4-5 minute)
voice recording in Italian and in English, where you introduce yourself and explain why you would like to work with us.

Job responsibilities:

• Escalate problems in Italian language for Second Line Helpdesk support if applicable
• Help with any additional administrative tasks on campaign
• Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management.
• Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
• Being on time and available for given shifts
• Participation on all required training
• Substitution of other agents if needed

Agent Requirements:

• Atleast C1 Italian and C1 English language skills
• At least 1 year experience in call/service center
• Excellent written and spoken communication skills
• Great analytical and problem solving skills
• Familiaritiy with CRM tools is an advantage
• Able to work minimum 140 hours monthly in CET timezone

Our offer:

• Payment of 8 EUR/hour (depending on language skill level), paid via an online payment platform
• Remote work
• Flexible schedule

Please note that this is a freelancer contract-based opportunity, so taxes and any social insurance contributions would be handled & paid by the Freelancer.

Work Environment Requirements:

• Quiet workplace (tasks are delivered from the comfort of the customer support agent's home)
• USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
• Computer or Laptop with Windows operating system (Windows 8 or above) and
• Broadband internet connection (mobile internet is not good enough to manage calls)

Job Types:
Full-time, Part-time, Contract


Salary:
€8.00 per hour


COVID-19 considerations:
Freelance / Home office / Remote work


Experience:

• Customer Service / Call center: 1 year (required)

Language:

• English on a C1 level (required)
• Italian on a C1 level (required)