Btp Aftersales - Milano, Italia - Maxeon

Descrizione

Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products.

Maxeon is Powering Positive Change every day with a brilliant, passionate and driven team of more than 5,000 people globally.

We push the boundaries, taking solar technology higher, faster, and farther than before.
We hold ourselves to a higher standard, striving for the highest integrity, safety, and quality.
We thrive together as a global team, embracing our diverse backgrounds to make a positive impact on the world.

Join us in POWERING POSITIVE CHANGE
BTP Aftersales & Product Engineer

SUMMARY OF ROLE

Maxeon is seeking an Aftersales & Product Engineering Manager to support our recently announced SunPower One ecosystem and our integrated SunPower Reserve battery storage & hybrid string inverter, and EV Charger solution.

If there is a problem in the field, this team is the last stop for field issue engineering resolution.

As an Aftersales & Product Engineering Manager, you will serve as a critical step in closed-loop learning for Maxeon, using and developing state-of-the-art analytical tools and methods to diagnose issues in the field, perform failure analysis on customer returns, validate degradation and failure models, communicate failure details and root cause to key stakeholders, and recommend resolution.

As part of the Aftersales management function, you will be ensuring the efficient running of the field services activity, Tier Support team, and monitoring that services are carried out in a safe an efficient manner and that levels agreements (SLA's) metrics are met, maintaining our high levels of customer satisfaction.

Essential


Responsibilities:


PRODUCT ENGINEERING:
Conduct hands-on failure analysis and forensics on field failures/returns utilizing destructive and nondestructive testing and analytical techniques. Perform experiments to re-create failures observed in the field, both in outdoor tests and in lab accelerated tests.

Provide clear and comprehensive failure analysis reports and present to internal teams responsible for design, manufacturing, quality, installation, and maintenance.

Provide design teams with recommendations for current and future generation product improvements based on field data analysis. Troubleshoot, Investigate and effectively & efficiently engineer solutions to solve complex customer problems

Team Management Manage team of "Tier 2" engineers and field service technicians for BTP products Provide training to the technical team (Tier 1 & 2, and field service) on how to identify and resolve repair issues Ensure resolution of aftersales issues within SLA Define & Manage spare parts & field replacement units Develop positive and professional relationships with channel partners and service providers Develop knowledge of our solar products and systems

Qualification Requirements
BS degree in electrical engineering, energy technologies, or related field. 7+ years' experience in an engineering role (solar industry preferred) or 5+ years' experience & MS degree. Experience with energy storage products (batteries) &/or inverters is required. Hands-on experience with failure analysis and materials characterization techniques (electrical testing and characterization, thermal imaging, root cause analysis). Ability to think creatively learn and develop innovative solutions to electro/mechanical challenges involved with photovoltaic installations.

Experience creating Scopes of Work, troubleshooting or issue resolutions guides for maintenance or electrical services as well as troubleshooting Experience with ticketing/case management systems including field service functions Self-motivated, with ability to work both independently and with multiple teams.

Strong communication skills - Customer facing presentation skills and previous External sales support and client management experience preferred Ability to work autonomously to meet multiple concurrent objectives and within an international team, with diverse cultures English (mandatory) + German, Italian, Spanish, Dutch, French as second language is a plus


Other:

Must be able to climb stairs and ladders to access rooftop solar sites.
Electrical & working at heights certification a plus
Must be able to lift 20kg solar panel.
Willingness to travel up to 30% domestic and some international (Europe).
Experience in PV / solar energy ecosystem, including storage and power electronics is a plus

Safety Compliance
Your safety is our number one priority at Maxeon. All our employees must complete regular workplace safety training and comply with our mandatory safety standards.

Equal Employment Opportunity
It is Maxeon's policy to provide equal employment opportunity to all applicants and employees. Maxeon will not tolerate unlawful discrimination against any applicant or employee because of race, color,