International Customer Service Specialist - Cesena, Italia - Technogym

Technogym

Azienda verificata

Cesena, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

International Customer Service Specialist

Location:
Cesena, FC, IT
Function/Branch:Operations
Type of contract:Temporary EmployeeOur Company
Technogym inspires
55 million daily users to train using our
innovative & engaging solutions for fitness, sport and health.

By promoting the
wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.

If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the
right spirit to join Technogym You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy.

Move with us for a better world
Your Role
We are looking for an
International Customer Service Specialist to join our HQ Team at Technogym Village (Cesena, Italy).

He/She shall have a positive and proactive mindset, as he/she will play a crucial role in the premium customer journey, executing 'order to cash' processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.

Your Impact
Guarantee precise and timely order processing from quote confirmation to billing
Guarantee to the customer a Premium Customer Experience, managing the customer touchpoints
Frictionless delivery planning and management through the logistic portal: delivery date management, D&I job assignment & activity closing
Free stock optimization and managing of Purchase Orders to HQ, when required, assuring the correct stock movement management
Assure accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to foresee backlog slippage
Constantly update IT systems with all relevant information collected during customer service activities
Assure the proper management of Technogym Care Activities, providing adequate feedback to customers' inquiries
Manage a postdelivery survey in order to assess customers' satisfaction, proactively acting to solve any issue with the customer

About You

Bachelor's or Master's Degree in Foreign Languages, Economics, International Relations or similar fields
12 years' experience in Customer Service or Logistics areas
Fluent in English (minimum level C1 CEFR), fluency in another language besides Italian is considered a plus
Customer Caring and Customer Orientation
Knowledge of SAP advance SD module use (preferred)
Service business expertise
Project Management
Financial Skills and Cost Management
Negotiation and solid communication skills
Advance Analytical Skills
Advance MS Office pack use, especially advance excel use

Passion for Sports, Enthusiasm, Humility, Pro-activity, and Ethics complete the desired profile
Technogym is an Equal Opportunities Employer

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true