Front Desk Supervisor Season 2024 - Portofino, Italia - Belmond
Descrizione
Splendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino.
Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family.
Awash with nautical spirit, our gem on the Italian Riviera celebrates the art of Ligurian living in its purest form.
We are looking for a Front desk supervisor for the next season (spring 2024) to join our Front office team.
Main duties & responsibilities:
- Fulfill operations of the Front Desk, according to the company policies and procedures, maintaining high standards at all times
- Maintain professional relationship with Guests and Colleagues
- Anticipate Guests' needs and handle Guests' complaints
- Supervise team members
- Ensure team is assisting guests with detail, accuracy, and completeness
- Will respond in a professional and courteous manner to arriving, departing and inhouse guests by providing accurate and timely information and services
- Responsible for cash accounting (payment of guest bills)
Requirements:
- At least 2 years of experience in the same role in luxury hotels
- Good communication skills
- Ability to handle stressful situations and remain calm under pressure
- Fluent in Italian and English. A third Language is required
- High standards of service
- Knowledge of Microsoft Office package
Other requirements:
- Effective communication, emotional intelligence, adaptability
- Collaboration: be able and willing to work as a team player
- Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues
- Global perspective: treat each other with respect and inclusiveness regardless of position, level or background
Benefits:
Belmond and you:
- We offer seasonal Labour contract according to C.C.N.L. Settore Turismo
- Level 2, Front desk supervisor
- Start date: March 2024 to End date: January 2025, with the aim of a continuous collaboration over subsequent seasons at Splendido Mare and a career path.
- Salary as by CCNL + increase based on seniorirty and skill level, separate payslip for 13°,14° and TFR
- Monthly welfare incentive based on quality goals + welcome bonus
- Accomodation in our staff house including breakfast, staff cantine
- Bus ticket as benefit for the contract period
- Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages
About Belmond:
- Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties.
- Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.
- Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
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