Manager, Enterprise Support - Milano, Italia - AWS EMEA SARL (Italy Branch) - G99
Descrizione
Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics- 6+ years of technical engineering experience
- 4+ years managing technical teams
- Passionate about customers and new technology
- Experience working with enterprise software companies
- Track record of leading high performing teams
- Track record of building up a business
- Previous customer facing experience with strong executive presence
- Strong customer focus and bias for action; and ability to work with remote teams
- Experience building a business with P&L responsibility
Key job responsibilities
We're seeking a Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based in Milan, Italy.
Our TAM's are trusted advisors who help some of the most iconic businesses in the world, ensuring their long term success with our services.
As a leader you will:
- Lead a team of Technical Account Managers (TAMs) to solve business problems
- Influence the strategic direction of your team and delivery to improve the customer experience
- Drive internal strategic communications
- Advocate for your customers and own their transformation journey.
- Manage customer sentiment and recovery during service events, including executive engagement
- Assist with problem escalation and support your team in resolving critical customer issues
- Understand operational excellence in the cloud and help your TAMs make recommendations to customers
- Mitigate risks and remove blockers for your team and customers
- Grow the team's capability through people development and recruitment
You'll have a direct impact in enabling businesses across the region gain the most value from cloud. There are plenty of opportunities to develop your management / leadership skills as we continue to rapidly expand. You'll also have the chance to receive mentorship and gain AWS certifications.
A day in the life
At Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood.
That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS.
We're passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.Milan, MI, ITA
- Experience working for an IT Vendor or service provider
- Experience influencing large enterprises or government organizations
- Experience managing/leading teams and customers in Italy
Altri lavori da AWS EMEA SARL (Italy Branch) - G99
-
Senior Construction Project Manager, EMEA Data Center Construction
Milan, Italia - 1 settimana fa
-
Marketing Lead Development Rep
Milan, Italia - 2 settimane fa
-
Marketing Lead Development Rep
Milano, Italia - 1 giorno fa
-
Technical Account Manager, ES
Milan, Italia - 4 giorni fa
-
Customer Solutions Manager
Milano, Italia - 1 settimana fa
-
Senior Generative Ai Strategist, Generative Ai Innovation Center
Milano, Italia - 2 giorni fa