Contact Center Agent - Melilli

Solo per membri registrati Melilli, Italia

4 settimane fa

Job summary

Provides timely responses to customer inquiries by telephone email and/or by chat in an outbound service center consistent with service and quality standards Troubleshoots and resolves customer complaints Ensures accurate and timely reports management document all call information Research required information using available resources Identify and escalate priority issues Root calls to appropriate resources Able to quickly build relationships understand underlying issues and respond appropriately Able to diffuse conflict manage tense situations professionally calmly Able to operate effectively in a fast paced emotionally charged environment

Descrizione del lavoro

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