Sales Associate - Milano, Italia - Hermès

Descrizione

GENERAL ROLEHermès Sales Associate will be in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship.

The ideal candidate will be an Ambassador, inspiring our customers to dream and overcoming their expectations, in line with Hermès standards of excellence.

MAIN RESPONSABILITIES The Sales Associate is responsible for:

Welcoming the clients, showing an active role on the selling floor; Listening and identifying their needs, ensuring that each one receives an excellent and professional service throughout; Being Storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services; Guiding the clients towards their choice by responding to their objections and understanding what best corresponds to their wishes; Accompanying the clients till they leave the store holding the Orange Bag; Preparing for the future, building up and maintaining a loyal Clientele; Ensuring stock replenishment at all times and reporting shortages.

PROFILE Bachelor's degree preferably with a fashion/linguistic focus; Fluency in Italian and English.

A third language will be considered an advantage; Professional background:

experience in the direct sales to clients, preferably in a luxury good boutique; Proficient with Excel / IT tools; Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility and dynamism to function in a high-pace environment; Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.