Customer Support Administrator - Roma, Italia - Hologic

Hologic

Azienda verificata

Roma, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Customer Support Administrator - Italy

Role location - Rome, Italy
Passionately organized? Have a keen eye for detail? Fantastic communicator?

If this sounds like you then we may just have the career opportunity for you

For Hologic International Process Delivery we are now looking for a talented Customer Support Administrator - Case Management Associate to join our growing team in Italy.

Our Case Management Team connects and streamlines the Service processes to deliver greater efficiencies, superior analytics and, as required service front line Operations activities, to meet and exceed Customer expectations.

Primary Duties

Case Management coordinate internal/external communications following equipment transaction, return for repair and Inhouse repair equipment activities
Liaise with internal Service departments to resolve customer issues and escalate to team lead if required
Work closely with Field representatives to solve customer inquiries/complaints
Prepare and maintain pricing Quotes for Customers, ensure customer satisfaction and assist customers in finding products and services that meet their needs
Invoice preparation compile and create invoices
Support and coordinate collaboration meetings, tools, and communications to optimize the work environment

Key skills, attributes and experience

Excellent Microsoft Office skills and basic knowledge of ERP user programs
Time Management, organizational skills and great attention to detail
Customer service skills problem solving abilities
Fluency in English and Italian is essential
Knowledge of Service Operations Process, Case Management and understanding of associated Regulations I.e. ISO9001 would be highly advantageous

So why join Hologic?

We offer a competitive salary and annual bonus scheme, one of our talent partners can discuss this in more detail with you.

LI-KP1