Group Reservation Agent Nh Hotel Group - Assago, Italia - NH ITALIA SPA

NH ITALIA SPA

Azienda verificata

Assago, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

NH Hotel Group is looking for a Group Reservation Agent, responsible for managing group reservations in the Group Sales Office of NH Hotels in Assago.

GROUP RESERVATION AGENT | NH HOTEL GROUP (ASSAGO):

By reporting to the Manager, her/his main functions will be:
Sell rooms and meeting spaces for M&E groups
Answer in a professional, efficient, friendly manner to communications from guests, travel agents, and referral networks.
Maintain a positive selling approach to maximize yield.

Resolve conflicts, making decisions/negotiating:

listen to guests and actively looking for way to help them, choosing the best solution, handling complaints, settling disputes, and resolving grievances and conflicts.

Very good command of English and Italian (spoken and written) is required. Other languages are appreciated.

The following skills are required:
flexibility, stress tolerance, attention to detail, negotiation, creative thinking.