IT Service Desk Operator - Treviso, Italia - Angel

Angel
Angel
Azienda verificata
Treviso, Italia

1 mese fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

IT Service Desk Operator:


  • Work location:
  • Italy, Veneto, Treviso
  • Sector:
  • Metalworking Industry
  • Role:
  • Technology / IT
  • Branch:


  • MMSPA

  • Date of last update:
  • 20/02/2024
  • ACTIVITIES
    JOB DESCRIPTION:

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Position Mission

  • Ensure the correct IT support to the business
    Responsibilities
  • Monitor tickets to ensure SLA response and resolution
  • Receive incoming calls, handle walkin guests, troubleshoot as needed
  • Consult with thirdparty support and PC equipment vendors to resolve out of scope issues
  • Provide first and second level support for desktops, laptops, and mobile devices
  • Troubleshoot network connectivity issues including off site LAN and wireless access to office network
  • Assist employees with VPN dial up and wireless connections when working remote to allow them access to the network
  • Assist customers in resolving basic technical problems by providing guidance regarding software and hardware problems
  • Maintain/fix PCs configuration to be compliance with to Company's IT policies

Technical Skills, Qualifications and Professional Experience

  • Strong understanding of operating systems, software, and devices.
  • Problemsolving and analytical skills.
  • Providing remote technical support via internet or phone
  • Knowledge of ticketing systems
  • Maintaining operating systems by repairing hardware and configuring software
  • Verbal and written communication skills.

MORE DETAILS:


  • Will manage other people:
  • No
  • Type of contract:
  • Permanent job
  • Employment duration:
  • Nessuna durata del rapporto di
  • Career level:
  • Employee
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