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    CUSTOMER SERVICE ASSOCIATE - Forlì Cesena, Italia - E-Work

    E-Work
    E-Work Forlì Cesena, Italia

    3 settimane fa

    E-Work background
    Descrizione
    CUSTOMER SERVICE ASSOCIATE - Forli`
    Categoria: Customer Service
    Luogo di lavoro: FORLI`

    e-work S.p.A., recruitment agency, Faenza Branch, is hiring a CUSTOMER SERVICE ASSOCIATE, on behalf of a company global leader in chemistry whose business is strongly growing on both national and international market. Initial fixed term contract, with the aim of a permanent contract.

    The company uses technology to produce specialty materials and chemical products which are used in most major industries and consumer applications.

    We are looking for a Customer Service Associate who, after on the job tailored training, will be the main contact for the final customer, responsible for the perfect order fulfillment within the order-to-cash process to ensure customer satisfaction, who will also be in charge of order entry, order management, problem solving, administration, registration of new customers (software SAP) and data maintenance, after-sales services (e.g. complaint handling).

    Duties and responsibilities:

    • be the main contact for the customer with regular interactions both on the phone and via email
    • ensure perfect order fulfillment of orders and resolve issues as required
    • cooperate and coordinate with other internal functions: sales, logistics, scheduling, credit, billing, quality, regional business management etc.
    • work closely with sales representatives supporting them with sales data analysis and report requests and providing customer follow-up
    • fulfill customer's requests (e.g. provide documents, certificates, declarations etc.)
    • process billing related adjustments (e.g. returns, credit/debits)

    Requirements:

    • College/University degree
    • fluent in English and another European Language (mandatory) - (e.g. Spanish, German, other EU languages)
    • outgoing personality with excellent communication skills
    • Customer Service experience is an advantage
    • SAP knowledge is an advantage
    • Troubleshooting/problem solving skills/proactivity
    • Ability to work well in a team environment
    • Customer orientation and ability to adapt/respond to different types of characters
    • Customer-focused mindset

    Job type:

    • full time – 8hrs shift Monday to Friday
    • initial fixed term contract (in perspective of a permanent contract) – CCNL Chimici Farmaceutici
    • personalised career path
    • positive working environment that promotes employee wellbeing, growth and goal attainment
    • place of employment: Forli'

    L'offerta di lavoro si intende rivolta all'uno e all'altro in ottemperanza al D.Lgs. 198/2006.
    I candidati sono invitati a leggere l'informativa privacy - D. Lgs 196/2003 - all'indirizzo web : www.e-



    Settore: Industria farmaceutica

    Ruolo: Customer Service

    Anni di esperienza: < 1 anno

    Gestisce altre persone: No

    Tipo di occupazione: Lavoro temporaneo a scopo assunzione

    Inquadramento: Impiegato

    Livello di istruzione: Laurea Triennale

    Titolo di studio minimo: Comune e/o quartiere: FORLI`
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