Key Account Manager - Lombardia, Italia - Confidenziale

Confidenziale

Azienda verificata

Lombardia, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Categoria:

Business ServicesLuogo di lavoro:
LombardiaAs a strengthening of its sales/operations structure, our client asked us to select a Key Account Manager profile

MAIN PURPOSE:

To maximise the cash collection, profitability and service delivery performance and further development of all contracts for which he/she is responsible including client satisfaction and the quality of service provided, based on a customer focus delivery approach.

This will be achieved via increasing the quality of the service delivery from the effective and efficient use of all resources at their disposal.

Essential Duties and Responsibilities include the following.

Other duties may be assigned:

Formulation & management of budgets for all contracts under their control to ensure that cost control is effective in ensuring that financial objectives are met.

Promote and deliver the aims of the Company to meet or exceed the quality levels and customer support objectives central to the Company's core business.

Ensure that control measures are in place to ensure that safe working environments exist to provide subcontractors with the facilities required to carry out functions without interruption to the Company's business.

Manage all aspects for all contracts under their control.

Ensure that all mechanical and electrical equipment is maintained in accordance with each site's specific requirements and the necessary regulatory requirements.

Provide guidance to each client as and when required.

Provide guidance on energy management to each client as and when required with a view to minimising costs and increasing efficiency.

Establish and manage quality measures and procedures in conjunction with the Company to enable two-way communication, ensuring feedback and continuous improvement is achieved.

Manage cost control and review costs with the objective of reducing subcontractor costs.
Develop and deliver Service Level Agreements for each client and sub-contractor contract under their control.

Measure and monitor the effectiveness of the service delivery against agreed Service Level Agreements to ensure deductions are kept to a minimum.

Facilitate and manage training requirements to ensure that staff are fully trained in all aspects of the service provision.
Ensure that all HR policies and procedures arecomplied with for the team.
Prepare monthly report for all services covered under contract.
Administer formal management and reporting procedures.

Ensure safe systems of work are in place for all operations by managing and addressing the Health & Safety requirements of each function.

Ensure compliance with all statutory and company procedures.
Suggest and implement improvements and innovations in service delivery.

Provide support to the Commercial functions of the business as required including assistance with any labour or subcontractor elements Importante Azienda the tendering process.

Client satisfaction.
Management of project works.
Management of contractual documents and KPIs to ensure our risk is minimised and profit is maximised.
Effective sourcing and utilisation of materials and subcontractors.

Monitoring the quality of the work carried out by the Importante Azienda through random audits and the ongoing review of breakdowns.

Conduct regular site audits to ensure that the specified standard of work is maintained and all site logs and documentation are kept up to date.

The timely and accurate production of all client reporting requirements including the design and generation of any bespoke reporting that supports intercompany relationships and has the potential to further develop the contract base.

Take full responsibility for all health and safety issues at each of the sites for which he/she is responsible.
Take on adhoc projects from time to time as deeded necessary by the Director.

representativeRequisiti:
ExperienceAt least five years relevant experience in a similar roleProven track record in P&L management, also experience managing large cross functional teams across multiple locationsQualifications and TrainingFormal training / certification in any associated field such as Real Estate, Facilities, Engineering, Business Skills/Aptitude and Knowledge Italian native levelGood command in EnglishExcellent customer service skillsBasic computer knowledge essentialMust be a team playerGood communication skills both verbal & writtenAbility to multi-taskWell presented with good interpersonal skillsMethodical, analytical and enthusiastic approach to work with good attention to detailGood problem solving and trouble shooting abilityGood initiative and pro-active approach to workMust be extremely flexibleGood time management and organisational skillsMust be physically fit as this can be a demanding roleCustomer focusedBasic computer knowledge essential