- Ensure that opportunities for the strategic development of contracts are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
- Ensuring business policies and processes are effectively communicated and implemented within contracts.
- Ensure that contracts provide a healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors' activities, and systems operate to ensure regular review.
- Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio.
- Ensure contracts are staffed by fully competent teams, taking direct responsibility for the appointment of contract managers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
- Working with other Operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues.
- Development of financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
- Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
- Promoting and maintaining the core Values of CBRE.
- Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
- Supporting effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
- Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts.
- Ensure the provision of a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles and are able to reach their full future potential.
- Minimum of seven years of related experience and/or training.
- Proven track record within the facilities management industry.
- Managerial experience at Contract / Account Manager or above within technical and or hard services is essential.
- The development and review of teams, appraisal, and the application of effective people management practice.
- Excellent motivational and influencing skills, with high levels of personal integrity.
- Organised, able to prioritise and deliver within high pressure, business critical environments.
- Ability to balance strategic thinking with tactical delivery for client satisfaction.
- Excellent understanding of health & safety legislation.
- Ability to gain trust and support of top-level management and key client decision makers.
- Experienced client relationship manager.
- Strong financial skills.
- Ability to manage conflict and crisis situations effectively.
- Good knowledge of English language
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Account Director - milano - CBRE
Descrizione
Milan '- Lombardia - Italy
About The Role
As a CBRE Account Director will be based in Milan, will provide leadership, management, and development of an important and complex client, ensuring financial and operational commitments are met and exceeded.
What You'll Do
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more
Service line: GWS Segment
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Account Director
Solo per membri registrati Milan
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Account Director
Solo per membri registrati Milan
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Account Director
Solo per membri registrati Milan, Lombardy
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Account Director
Solo per membri registrati Milan
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Account Director
Solo per membri registrati Milan
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Account Director
Solo per membri registrati Milan, Lombardy
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Account Director
Solo per membri registrati Milan
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Account Director
Solo per membri registrati Milan
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Account Director
Solo per membri registrati Milan, Lombardy
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Account Director
Solo per membri registrati Milano, Lombardia
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Account Director
Solo per membri registrati Milan, Lombardy
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Account Director
Solo per membri registrati Milan
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Senior Account Director
Solo per membri registrati Milan
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Cluster Account Director USA
Solo per membri registrati Milan
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Regional Director, Key Accounts
Solo per membri registrati Milan
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Accounting & Financial Compliance Director
Solo per membri registrati Milano
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Cluster Account Director USA
A tempo pieno Solo per membri registrati Milan
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Senior Account Director, Business Development
Solo per membri registrati Milan
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Senior Account Director, Business Development
Solo per membri registrati Milan
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Junior Art Director
Solo per membri registrati Milan
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Client Experience Account
Solo per membri registrati Milano