Assistant Front Office Manager - Grosseto, Italia - CASTELLO DI VICARELLO SOCIETA' SEMPLICE SOCIETA' AGRICOLA

CASTELLO DI VICARELLO SOCIETA' SEMPLICE SOCIETA' AGRICOLA

Azienda verificata

Grosseto, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

ASSISTANT FRONT OFFICE MANAGER - JOB DESCRIPTION
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WHO WE ARE LOOKING FOR:

The Front Office Manager Assistant works closely with the Front Office Manager to ensure that guests have an exceptional experience while staying at the hotel.
The assistant front office manager handles many of the daytoday tasks involved in running a hotel.
They may also be responsible for overseeing the daily operations of the front desk, resolving guest complaints or concerns.
The Front Office Manager Assistant needs to be familiar with customer service best practices and be able to think quickly on their feet. They also need to be able to work well under pressure and be comfortable dealing with difficult situations.
The Front Office Manager Assistant works closely with the front office manager to ensure that the front desk runs smoothly and must be able to handle a high level of stress and be able to multitask.

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RESPONSABILITIES:

Ensure efficient running of the Reception according on the Hotel's policies and procedures
Handling the company's finances, including reconciling accounts and processing payroll

(direct and OTA's)

Answering questions about hotel policies, room availability, and other customer service issues
Providing customer service to guests by answering questions about hotel amenities and services, making reservations for guests, and helping with problems
Coordinating special events at the hotel such as weddings or villa rentals, in conjunction with the Front Office

Manager

Assisting the manager with other administrative tasks such as payroll processing, accounting, and bookkeeping
Maintaining records of customer information such as contact information, preferences, and previous interactions with the company
REQUIREMENTS:
Effective communication skills