Clienteling Specialist - Milano, Italia - Prada

Prada

Azienda verificata

Milano, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.

Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.- Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence.

The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

The Clienteling Specialist will be responsible for supporting the development and implementation of all strategic initiatives and tools to enhance Clienteling in all the Brands of the Group.
RESPONSIBILITIES
Support the WW Clienteling Manager & Regional CRM Managers in achieving the CRM / Clienteling goals and strengthen the clientcentric culture across the Company
Build Regional calendars to coordinate all the initiatives and actions designed for our clients, interacting with internal partners (retail, merchandising, events, communication, CRM central team)
Work closely with the Regional CRM to drive clientcentric strategies and action plans to achieve high level of client retention & acquisition rates
Collect needs and share Clienteling best practices across the regions
Developing training materials and coaching programs for Regional CRM and Stores to help them implement Clienteling in their daily activities
Run reports and analysis on Clienteling KPIs to propose initiatives to the Regional CRM Managers / to the Stores

KNOWLEDGE AND SKILLS

Previous Clienteling / CRM experience
Experience in the Fashion & Luxury industry is a plus
Capable to set priorities and work in a fastpaced environment
Creative and out of the box thinker
Strong team player, adaptable and flexible to changes
Proactive, independent, responsible, creative and selfmotivated
Good communication skills to inspiring excitement around the topic and spread Clienteling culture
Analytical skills with the ability of translating numbers into actionable insights
Strong business sense and passion for the field
Fluent in English