- Solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat;
- Apply advanced troubleshooting techniques to provide solutions for our customers and partners;
- Drive customer interactions by working with customers to dive deep into the root cause of an issue;
- Properly reproduce and escalate complex issues to appropriate internal development teams;
- Write tools and scripts to help our customers and internal teams;
- Work with management on process improvements and strategic initiatives;
- Document technical knowledge in the form write internal and customer facing articles or operating procedures
- Stay up to date on new technologies and participate in training to increase your IoT domain knowledge.
- Knowledge of system, network, and OS (Linux and Windows)
- Technology-related Bachelor's degree or equivalent experience
- Excellent oral and written communication skills in Italian and English
- Customer service experience / strong customer focus
- Strong multi-tasking skills
- Strong analysis and troubleshooting skills
- Self-starter who is excited about learning
- Experience Linux or Windows system administrator skills
- Experience with at least one programming or scripting language (e.g., Python, Java, shell scripting)
- Networking (e.g. DNS, TCP/IP, SSH, MQTT, HTTP, etc...)
- Expertise with network monitoring and troubleshooting
- Exposure to Virtualization and containers (Docker)
- Exposure to security concepts / best practices
- Aptitude for problem solving, attention to detail and precision
- Ability to prioritise and meet deadlines
- Teamwork
- Ability to work independently and within a multidisciplinary and international team
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Support Engineer - Amaro, Italia - EUROTECH S.p.A
6 giorni fa
Descrizione
WHO YOU WILL WORK WITH
As a member of the international Eurotech team, you will work within the Technical Support team and you will interact with a variety of other teams, such as Core Engineering, Sales and Sales Engineering, RMA.
WHAT YOU WILL DO
As a Support Engineer you will analyse and provide remote technical support to customers to solve problems related to both hardware and software products.
ROLE & RESPONSIBILITIES
WHO YOU ARE
Technical skills:
Nice to have:
Soft skills:
WHY EUROTECH
Eurotech is a visionary leader in IoT and Edge AI technologies, acting with speed, dedication, and ambition. We empower our employees to have an impact on the business with what they do, everyday. Working in an environment where their expertise is valued and nurtured, our employees are trusted to be autonomous and do their best. Our values are reflected in our behaviors: we work with enthusiasm and an unwavering focus on our customers' needs, within a culture of respect and integrity, realizing our passion for technology.
