IT Field Service Specialist - Reggio Emilia, Italia - ATOTECH
2 settimane fa
Descrizione
We are hiring our futureIT Field Services Specialist M/F/d is our company MKS ATOTECH based
Reggio Emilia (Spain).
The purpose of this position is to provide professional IT support to all customers, internal and external, within the assigned geographic region
:Lainate and Reggio Emilia (Italy).
Your missions will be:
- Work with the global Field Services.
- Applications and Infrastructure Teams to identify, analyze, and resolve IT issues in a timely fashion.
- Participation in projects as directed by the IT Field Services Manager.
- Independent and Team driven identification and implementation of IT and business process enhancements.
- IT vendor management is a critical aspect of this position. Vendors may be local, regional, or global. Participation in vendor governance activities.
- Cost control activities including the creation of purchase requisitions.
You will also:
- Respond to all customer requests for assistance in a professional manner
- Troubleshoot, diagnose and thoroughly document reported problems
- Respond to customer requests and provide timely status updates within established SLA's
- Make adjustments, repairs and and/or perform preventative maintenance on computers, telephones, printers, mobile devices and other IT related equipment
- Identify, troubleshoot and repair software and hardware errors and/or problems
- Ensure local area network, wireless and VPN access and troubleshoot network connectivity issues
- Manage local and regional IT asset inventory, ensure compliance with MKS standards
- Conduct local and regional new employee IT on boarding activities
- Provide office and workstation setup and relocation support
- Travel as needed to support all sites in the assigned geographic area
Your profile:
- Associate's degree in Computer Science, Information Systems or related field
- 3/5 years of experience in IT technical support
- Full Professional Proficiency in english
- IT technical certifications a plus
- Good communication skills, both orally and in writing
- Focused on providing excellent customer service
- A proven track record of accomplishments and strong interpersonal skills are required
Job Types:
Full-time, Permanent
Salary:
From €32,000.00 per year
Work Location:
In person
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